[Remote] Account Manager - Retail Independents

Note: The job is a remote job and is open to candidates in USA. Synerio is a company focused on enhancing customer engagement in the pharmacy sector, and they are seeking an Account Manager for Retail Independents. This role involves serving as a primary customer contact, ensuring successful onboarding, and maintaining strong customer relationships through proactive communication and performance monitoring.

Responsibilities

• Serve as the primary customer contact following implementation and stabilization
• Build strong customer relationships through proactive communication and follow-up
• Monitor platform adoption, customer feedback, workflow effectiveness, and usage metrics
• Identify opportunities for training, optimization, and operational improvements
• Ensure customer concerns, support tickets, and enhancement requests are addressed promptly
• Partner with Sales and Operations leadership to identify retention risks and growth opportunities
• Provide clear, timely updates to customers and internal stakeholders
• Deliver a positive customer experience throughout implementation and ongoing operations
• Maintain strong collaboration across customers, partners, Sales, Operations, and technical teams
• Support implementation and go-live activities alongside Operations and technical teams
• Coordinate communication with pharmacies, phone vendors, Twilio, pharmacy system partners, and internal resources
• Proactively communicate to prevent delays, confusion, and implementation gaps
• Assist with implementation tracking, testing, workflow validation, and follow-up activities
• Monitor implementation progress and escalate issues when necessary
• Participate in go-live monitoring and early-stage customer stabilization efforts
• Maintain accurate CRM records and implementation tracking documentation
• Document customer concerns, open items, resolutions, and implementation progress
• Support development of implementation guides and operational processes
• Identify recurring issues and recommend process improvements to support scalability and consistency

Skills

• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Excellent communication and relationship-building skills
• Ability to work independently in fast-paced remote environment
• Strong attention to detail and problem-solving abilities
• Strong analytic and problem-solving skills
• Excellent communication skills with the ability to remain professional and solution driven under pressure
• Experience in customer success, implementation support, SaaS, healthcare technology, telecommunications, or related fields preferred
• Pharmacy, healthcare workflow, or healthcare technology experience strongly preferred

Company Overview