Senior Data Analyst – Customer Experience Platform, Product Insight & AI‑Driven Analytics Lead at arenaflex

About arenaflex – Shaping the Future of Restaurant Success

arenaflex is on a mission to empower restaurants to thrive in a fast‑changing world. By delivering a unified platform that blends cutting‑edge technology with deep industry expertise, arenaflex helps restaurateurs focus on what they love most—creating memorable dining experiences and growing sustainable businesses. Our culture is built on curiosity, collaboration, and a relentless drive to turn data into actionable insight. If you’re passionate about turning raw numbers into strategic advantage and love working in a fast‑paced, high‑impact environment, you’ll feel right at home with the arenaflex family.

Role Overview – Senior Data Analyst, Customer Experience Platform

As the Senior Data Analyst for the Customer Experience Platform, you will partner closely with product, engineering, finance, and operations teams to uncover the stories hidden in our data. Your analyses will directly influence the roadmap for AI‑enabled support, innovative onboarding flows, and product‑led growth initiatives. You’ll act as a data‑driven detective, stitching together disparate data sources, building robust data models, and delivering clear, visual insights that guide strategic decisions across the organization.

Key Responsibilities

• Cross‑functional partnership: Collaborate with product managers, engineers, finance analysts, and operations leaders to define data requirements and deliver analytical solutions that drive product development.
• Data ecosystem mastery: Develop a deep, systemic understanding of operational data—from CRM to ERP systems—and continuously improve the reporting capabilities of these sources.
• SQL prototyping & dataset creation: Write efficient, production‑ready SQL queries to generate datasets that support product performance tracking, operational reporting, and revenue analysis.
• Dashboard & tool development: Design and maintain automated dashboards and self‑service tools that surface key metrics, enable rapid insight discovery, and reduce manual reporting effort.
• Proactive analytics scouting: Adopt a “canary in a coal mine” mindset—identify hidden opportunities where analytics can add value before they become formal requests.
• Data quality assurance: Implement rigorous QA processes to ensure data accuracy, completeness, and reliability across all analytical outputs.
• Stakeholder translation: Clarify ambiguous stakeholder needs, translate business questions into analytical tasks, and communicate findings in a clear, compelling manner.

Essential Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Statistics, or a related quantitative field (or equivalent professional experience).
• Minimum of 3 years of professional experience in Business Intelligence, Data Analytics, Data Engineering, or a comparable role, with a focus on user‑behavior and product‑impact analysis.
• Strong command of SQL and data modeling techniques, including experience designing relational schemas and optimizing complex queries.
• Advanced knowledge of ETL processes and data pipeline orchestration, ensuring seamless data flow from source systems to analytical stores.
• Demonstrated ability to conduct thorough data validation, implement automated QA checks, and maintain high data integrity standards.
• Excellent communication skills—able to convey technical concepts to non‑technical audiences and influence decision‑makers with data‑driven narratives.

Preferred Qualifications (Bonus Ingredients)

• Experience working in a high‑growth technology or SaaS environment, where rapid iteration and scaling are the norm.
• Hands‑on experience extracting and integrating backend data from operational platforms such as arenaflex (formerly Netsuite, Salesforce, RevPro/Zuora Revenue).
• Familiarity with modern analytics and data‑engineering toolsets, including arenaflex (formerly Hex, Looker, Snowflake, Airflow, GitHub, AWS, dbt).
• Understanding of financial and accounting concepts, enabling you to bridge product metrics with revenue and cost structures.
• Exposure to machine‑learning pipelines or AI‑driven product features, especially in the context of customer support or onboarding experiences.

Core Skills & Competencies

• Analytical mindset: Ability to dissect complex problems, identify root causes, and propose data‑backed solutions.
• Technical fluency: Proficiency in SQL, data modeling, and familiarity with cloud data warehouses (e.g., Snowflake) and orchestration tools (e.g., Airflow).
• Visualization expertise: Experience building intuitive dashboards using tools such as arenaflex (formerly Looker, Hex) that empower stakeholders to explore data independently.
• Collaboration & influence: Comfortable working in cross‑functional squads, negotiating priorities, and championing data‑centric decision making.
• Curiosity & experimentation: A willingness to test hypotheses, iterate quickly, and learn from both successes and failures.
• Business acumen: Understanding of how product usage patterns translate into revenue, churn, and overall business health.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its team members. As a senior analyst, you will have access to:

• Mentorship from senior data leaders and product strategists who have built analytics functions at scale.
• Sponsored certifications in data‑engineering platforms, advanced analytics, and cloud technologies.
• Opportunities to lead cross‑functional data initiatives, shaping the future of the Customer Experience Platform.
• Regular knowledge‑sharing sessions, hackathons, and “data days” that encourage experimentation and innovation.
• A clear promotion pathway—from senior analyst to analytics manager, and eventually to director‑level roles overseeing broader data strategy.

Work Environment & Culture at arenaflex

Our teams operate like a nimble startup within a well‑funded, purpose‑driven organization. You’ll enjoy:

• A collaborative, inclusive atmosphere where diverse perspectives are celebrated and ideas are judged on merit.
• Flexible work arrangements, including remote‑first options and generous time‑off policies to support work‑life balance.
• Regular “innovation sprints” that give you dedicated time to explore new analytical techniques or product ideas.
• A culture of continuous feedback, where performance reviews are developmental rather than punitive.
• Team celebrations, virtual coffee chats, and even occasional bread‑related puns—because we believe a little humor fuels creativity.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent. While exact figures vary by location and experience, you can expect:

• A base salary range of $92,000 – $147,000 USD, calibrated to your expertise and market benchmarks.
• Performance‑based bonuses and equity participation, aligning your success with the company’s growth.
• Comprehensive health, dental, and vision coverage, with options for dependents.
• Retirement savings plans with company matching contributions.
• Generous paid parental leave, paid holidays, and flexible vacation policies.
• Professional development stipend, wellness programs, and access to learning platforms.
• Employee assistance programs, inclusive of accommodations for candidates with disabilities throughout the hiring process.

How to Apply

If you’re ready to turn data into strategic advantage and help shape the next generation of restaurant technology, we want to hear from you. Submit your application through the arenaflex careers portal, and be prepared to showcase your analytical prowess, storytelling ability, and passion for the restaurant ecosystem.

Apply Now

Closing Statement – Join arenaflex and Make an Impact

At arenaflex, our people are the secret ingredient that fuels our success. By joining our Customer Experience Platform team, you’ll play a pivotal role in delivering insights that drive product innovation, delight customers, and accelerate growth. We are committed to fostering an accessible, equitable, and inclusive hiring process—if you need accommodations, please reach out to our candidate support team.

Ready to bring your analytical expertise to a purpose‑driven, high‑impact environment? Apply today and help us build the future of restaurant technology.