[Remote] Customer Success Manager, DFR Majors - Southeast

Note: The job is a remote job and is open to candidates in USA. Skydio is the leading US drone company and the world leader in autonomous flight, focusing on empowering a diverse audience of drone users. They are seeking a motivated Customer Success Manager to lead implementation and retention efforts for Public Safety customers, bridging communication between customers and technical teams.

Responsibilities

• Build scalable processes for customer on-boarding and post sales success
• Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services
• Develops Healthy Customer Relationship through proactive support and cadence based follow ups
• Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs
• Create customer Loyalty through proactive support and account management
• Advocate for Enterprise customers through deep understanding of their use cases and needs
• Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
• Ensure expansions and renewals through proactive support
• Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business

Skills

• Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement)
• Proven track record of implementing new technology, driving adoption of hardware and software, and interfacing with technical teams to deliver on customer schedules
• Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts
• Experience with commercial Unmanned Aircraft Systems and related software development/deployment
• Work directly with customers through proactive, metrics based engagement
• Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
• Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion
• A strong desire to learn, innovate, and adapt to a growing and changing environment
• Willingness to travel approximately 40%
• Ability to obtain a Part 107 certificate

Benefits

• Equity in the form of stock options
• Comprehensive benefits packages
• Relocation assistance may also be provided for eligible roles
• Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans
• Paid vacation time
• Sick leave
• Holiday pay
• 401K savings plan

Company Overview

• Skydio uses artificial intelligence to create flying drones that are used by consumer, enterprise, and government customers. It was founded in 2014, and is headquartered in San Mateo, California, USA, with a workforce of 501-1000 employees. Its website is https://www.skydio.com.

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