Experienced Customer Service Representative - Remote Health Insurance Support Specialist

About Blue Cross Blue Shield of Arizona Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 2,500 dedicated employees throughout its Phoenix, Tucson, Chandler, and Flagstaff offices. Providing health insurance products, services, and networks to more than 1.9 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65. Our mission is to inspire health and make it easy by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses. We strive to provide information and tools to help individuals make better health decisions.

Job Description

• *Location:** Phoenix, AZ (this is a remote position within the state of AZ)
• *$1,000 Onboarding Bonus** - ($500 at 3 months and another $500 at 6 months)

At Blue Cross Blue Shield of Arizona, we believe in the concept of

Workability

, which defines where and how we do our jobs: 100% remote, 100% in the office, or somewhere in-between. We're looking for a full-time, remote Customer Advocate Phone Specialist for INBOUND phone support that will assist customer inquiries and correspondence. This position has an emphasis on excellence, privacy, compliance, and versatility within the health insurance industry.

Key Responsibilities

• Provide exceptional customer service to our members via phone, responding to their inquiries and resolving their issues in a timely and professional manner.
• Explain to customers a variety of information concerning our services, including but not limited to, contract benefits, changes in coverage, eligibility, claims, BCBSAZ programs, provider networks, etc.
• Answer a diverse and high volume of health insurance-related customer calls and correspondence daily, meeting quality, quantity, and timeliness standards to achieve individual and department performance goals.
• Document and record facts regarding inquiries and correspondence by updating BCBSAZ files and system.
• Demonstrate and maintain current working knowledge of the required BCBSAZ systems, procedures, forms, and manuals.
• Perform all other duties as assigned.

Pay and Shifts

• Our starting hourly rate is $18.00 with the opportunity to earn more with performance and quality-based incentives and bonuses!
• We also offer an additional $1 per hour Bilingual Premium for Phone Specialists who speak Spanish proficiently.
• Shifts are Monday-Friday, between 6:00am - 6:00pm.

Benefits

• Up to 16 days PTO, 11 paid holidays
• 8 hours paid Volunteer hours to serve our community!
• Up to a 12% Annual bonus based on Corporate Goals and Individual Performance
• Medical, Dental, and Vision Coverage
• 401(k) up to 5% dollar per dollar match
• Tuition Reimbursement
• Employee discounts, Gym Reimbursement, Wellness Programs, incentive bonuses, and more!

Qualifications

• High School diploma or equivalent
• At least 1 year of external Customer Service Experience
• Intermediate skill in use of office equipment, including copiers, fax machines, scanner, and telephones
• Detailed-oriented, maintain confidentiality and privacy, and ability to navigate multiple computer systems and software programs

Our Commitment BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected group.

Career Growth

Opportunities and Learning Benefits At Blue Cross Blue Shield of Arizona, we believe in investing in our employees' growth and development. We offer a range of training and development opportunities, including:

• 9 weeks of Instructor-led paid, virtual training
• Tuition Reimbursement
• Opportunities for career advancement and professional growth

Work Environment and Company Culture

We're a dynamic and innovative company that values diversity, equity, and inclusion. We're committed to creating a work environment that's inclusive, supportive, and empowering. Our company culture is built on the principles of:

• Respect
• Integrity
• Excellence
• Teamwork
• Innovation

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Starting hourly rate of $18.00
• Opportunity to earn more with performance and quality-based incentives and bonuses
• Additional $1 per hour Bilingual Premium for Phone Specialists who speak Spanish proficiently
• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) up to 5% dollar per dollar match
• Tuition Reimbursement
• Employee discounts, Gy

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