[Remote] Customer Service Representative (Remote Evergreen)

Note: The job is a remote job and is open to candidates in USA. Globe Life is a company dedicated to empowering its employees and fostering a supportive work culture. They are seeking a Customer Service Representative to provide exceptional customer service by handling inquiries and issues promptly and professionally, ensuring high customer satisfaction and adherence to operational standards.

Responsibilities

• Assist with daily call volume (service level takes priority)
• Provide accurate resolutions to customer inquiries in a professional and courteous manner
• Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
• Meet Quality Assurance Requirements and other key performance metrics
• All other duties as assigned
• Excellent verbal & written communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of the Internet for business use. Ability to learn new computer systems
• Knowledge of customer service principles and practices
• Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team
• Customer Service Focus – Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations
• Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers
• Have flexibility in your schedule
• Must be detail-oriented
• Ability to professionally handle and resolve escalated issues
• Monday to Friday schedules, no weekend phone schedules

Skills

• 1 year of customer service experience in a similar role
• High school diploma or equivalent
• Heavy computer and phone usage
• Ability to sit 90% of the workday
• Willingness to work shift work and overtime is required
• Excellent verbal & written communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of the Internet for business use
• Knowledge of customer service principles and practices
• Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team
• Customer Service Focus – Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers
• Have flexibility in your schedule
• Must be detail-oriented
• Ability to professionally handle and resolve escalated issues
• Reliable and predictable attendance of your assigned shift
• Ability to work full time and/or part time based on the position specifications

Benefits

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Company Overview