[Remote] Legal Operations Manager, Commercial
Note: The job is a remote job and is open to candidates in USA. Kyndryl is a company that designs, builds, manages, and modernizes critical technology systems. They are seeking a Legal Operations Manager (Commercial) to lead the transformation of contract templates into a structured contracting model and optimize the commercial contracting function. The role involves program leadership, process optimization, and collaboration with various teams to enhance contracting efficiency.
Responsibilities
- Lead the transformation of legacy Word-based contract templates into structured clause libraries within Icertis
- Design, standardize, and govern clause libraries, fallback language, and template structures to support automated contract generation
- Collaborate with CLM and CIO teams to configure and enable document generation within Icertis
- Partner with Offering Managers to develop and maintain offering-aligned contract templates
- Work with the CLM team to define and govern metadata standards and taxonomies to enable reporting, compliance, and automation
- Act as the Legal Department’s focal point for the design, implementation, and continuous optimization of Kyndryl’s contracting framework
- Enhance the legal intake and workflow management system (Checkbox) for commercial requests
- Drive integration between Checkbox, Icertis, and upstream GTM/sales systems
- Use data insights, metrics, and user feedback to continuously improve workflow efficiency and user experience
- Lead initiatives to improve contract negotiation efficiency, consistency, and cycle time
- Evaluate and support adoption of AI-enabled contract review and redlining tools
- Monitor adoption, compliance, and performance of contracting frameworks and tools
- Partner across Legal, GTM, Finance, and Operations to drive alignment on commercial execution strategies
- Create and maintain centralized knowledge resources to support Legal and business users
Skills
- 4+ years of experience in legal operations, contract operations, legal technology, or technical program management, working in-house or with a law firm
- 2+ years of experience with CLM platforms (Icertis strongly preferred)
- Strong understanding of contract structures, clause libraries, and risk allocation frameworks
- Experience translating legal concepts into scalable processes, templates, or systems
- Demonstrated ability to work cross-functionally in a global, matrixed environment
- Experience designing or implementing CLM transformations or contracting programs
- Familiarity with enterprise technology services, outsourcing, or managed services contracting
- Understanding of data models, metadata design, or system configuration concepts (no coding required)
- Strong analytical mindset with comfort using contract data to drive decision-making
- Experience partnering with Offering, GTM, or commercial organizations
Benefits
- This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans.
- You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave and paid time off.
- Note: if this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
- Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
- Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
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