[Remote] Sr GTM Enablement Learning Program Manager - Services

Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, dedicated to enhancing customer experience. They are looking for a GTM Enablement Learning Program Manager to empower GTM employees and partners in effectively selling and deploying Five9 solutions, while managing educational projects and driving customer engagement.

Responsibilities

• Manage all day-to-day enablement and educational aspects of multiple strategic Five9 education projects for both internal and partner resources:
• Serve as primary Five9 point of contact for education initiatives
• Work with Five9 Sales and Services stakeholders to understand the vision for growth and success
• Work with Five9 Channel Team to understand the vision for growth of partner successes
• Run regular project status meetings with Learning Program Leader and relevant stakeholders to assess status and results of programs/projects against expected results
• Articulate the value of Five9’s GTM strategy and methodologies to help others drive growth and success across the entire GTM system
• Continually seek opportunities to increase partner satisfaction and deepen partner relationships by interacting effectively at all levels of the partner organization
• Develop materials for use by internal and partner resources to help drive customer interest and grow revenue
• Provide enablement training to groups from all customer facing roles from a variety of inputs
• Work with Five9 internal business owners when partners uncover use cases that require additional enablement needs

Skills

• Minimum 10 years in Professional Services Implementation, Technical Account Manager, or Sales Enablement position – Call Center industry experience is required
• Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction
• Experience developing processes focused on continuous improvement of the delivery of sales enablement and professional services
• Up to 20% national and international travel may be required
• BA/BS or equivalent experience is required
• Must possess a strong combination of project management skills, technical call center expertise, and employee and partner enablement
• Must be an expert at developing and maintaining positive and productive relationships; impeccable communication skills and ability to understand customer, employee, and partner needs is imperative
• Must be a natural leader: Able to build collaborative relationships with partners, stakeholders, employees and peers; Able to delegate responsibilities with ease; able to provide constructive feedback and praise; able to understand and educate others
• Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, VoIP, IVR/VRU and Call Center practices
• Must be strategic thinker; Able to understand the ‘Big-Picture”; Able to think quickly and adeptly when solving complex problems; Exceptional with time management and organization

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
• We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
• Generous employee stock purchase plan
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave
• Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

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