[Remote] Customer Success - Central Eastern Europe

Note: The job is a remote job and is open to candidates in USA. ElevenLabs is an AI research and product company transforming how we interact with technology. The Customer Success role focuses on driving adoption of the ElevenLabs platform across enterprise customers in Central and Eastern Europe, ensuring successful onboarding and enabling customers to realize value from the platform.

Responsibilities

• Partner directly with enterprise customers across Central and Eastern Europe deploying multiple use cases leveraging the ElevenLabs platform
• Administer onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems
• Analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform
• Own commercial outcomes across a defined set of accounts
• Measure success by Net Revenue Retention and New Product Expansion, with a strong emphasis on sustained multi-product adoption
• Identify expansion opportunities, drive renewals and upsells, and partner closely with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth

Skills

• 7+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the CEE region
• Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals. This is a commercial role
• Strong understanding of the CEE market landscape and cultural nuances
• Familiarity and experience with building and deploying AI agents
• Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
• Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
• Strong builder mindset. You're passionate about identifying problems and proactively coming up with solutions, especially when it increases efficiency and speed via AI tools
• Fluent in Polish and English

Benefits

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

Company Overview