[Remote] Sustaining Engineering Manager
Note: The job is a remote job and is open to candidates in USA. Hyper Solutions is a rapidly growing organization serving the data center industry, and they are seeking a Sustaining Engineering Manager. This role involves leading a multidisciplinary team to ensure the reliability and continuous improvement of released products while collaborating with various departments to meet customer expectations and regulatory requirements.
Responsibilities
- Own the sustaining engineering function for released products throughout their lifecycle
- Lead and develop a growing team of sustaining engineers supporting Hyper's expanding product portfolio
- Manage engineering change requests (ECRs), engineering change orders (ECOs), deviations, and product modifications
- Drive continuous improvement initiatives focused on product reliability, manufacturability, serviceability, quality, and cost optimization
- Establish and maintain sustaining engineering processes, metrics, and best practices
- Collaborate with New Product Introduction (NPI) teams to ensure smooth product transitions into production
- Partner with Manufacturing, Quality, and Supply Chain teams to resolve production issues and prevent recurrence
- Support root cause investigations related to manufacturing nonconformances, field failures, and customer concerns
- Identify and implement corrective and preventive actions that improve product performance and manufacturing efficiency
- Maintain product documentation including bills of material (BOMs), drawings, schematics, assembly instructions, and test procedures
- Support component substitutions, obsolescence management, and supplier-driven design changes
- Lead root cause analysis and corrective action efforts for customer-reported issues and field failures
- Interface with customers, field service personnel, and internal stakeholders to diagnose and resolve technical issues
- Drive resolution of product quality concerns while maintaining customer confidence and satisfaction
- Support warranty and reliability improvement initiatives
- Ensure sustained compliance with applicable UL standards, customer specifications, and internal quality requirements
- Support audits, product certifications, and regulatory compliance activities as needed
- Utilize structured problem-solving methodologies such as 8D, A3, 5-Why, and Ishikawa analysis
- Champion a culture of continuous improvement across engineering and manufacturing operations
Skills
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline
- 7+ years of engineering experience within a manufacturing environment
- 2+ years of leadership or people management experience with direct reports
- Experience supporting released products through sustaining engineering, product engineering, manufacturing engineering, or related functions
- Strong understanding of engineering change management processes including ECOs, ECRs, and document control
- Experience conducting root cause analysis and implementing corrective actions
- Ability to read and interpret electrical schematics, wiring diagrams, and mechanical drawings
- Strong cross-functional collaboration and communication skills
- Experience with power distribution equipment including switchboards, PDUs, RPPs, UPS systems, switchgear, or related electrical infrastructure
- Familiarity with UL 891, UL 1062, UL 67, or similar electrical product standards
- Experience supporting products within data center, critical power, industrial electrical, or related industries
- Experience with ERP and PLM systems such as NetSuite, Arena, or similar platforms
- Lean Manufacturing, Six Sigma, or other continuous improvement training or certifications
- Experience managing multidisciplinary engineering teams
Benefits
- Discretionary bonus plus commission structure
- Employer-paid medical, dental, and vision coverage
- 401(k) with company match
- Significant opportunities for professional growth, leadership development, and career advancement
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