[Remote] Patient Financial Recovery Specialist

Note: The job is a remote job and is open to candidates in USA. Firstsource is a company focused on providing customer service solutions, and they are seeking a Patient Financial Recovery Specialist. The role involves assisting hospital patients with their accounts, managing payment options, processing payments, and ensuring accurate account information while adhering to company policies.

Responsibilities

• Respond to incoming patient calls and initiate outbound calls to patients using our automated dialing system
• Aid patients in managing their accounts, which includes arranging payment options for outstanding balances
• Process credit card payments efficiently over the phone
• Identify and gather updated insurance information
• Investigate "Explanation of Benefits" from insurance providers to understand payment details and discrepancies
• Evaluate patients for charity eligibility, address general inquiries, and resolve account-related issues and concerns
• Seamlessly navigate multiple patient account systems and payment platforms
• Maintain precise and current information in account notes within the relevant systems
• Consistently achieve designated collection and productivity objectives as assigned by management
• Uphold strict confidentiality when handling account information
• Adhere to the established policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
• Actively engage in the Corporate Compliance Program and maintain a vigilant awareness of its guidelines
• Ensure a confidential and well-organized remote work area
• Provide assistance with other projects as directed by management

Skills

• High School Diploma or equivalent required
• Proficiency in effective communication with patients, colleagues, and management, whether in-person or via remote virtual chat platforms
• Consistently maintain a courteous and professional demeanor
• Self-discipline to stay focused and productive with minimal supervision
• Exhibit initiative and creativity in fulfilling job responsibilities
• Skillfully prioritize multiple tasks through time management and organizational abilities
• Possess a strong command of PC operations and the capacity to type at a rate of 30-40 words per minute
• Prefer previous experience with providing customer service and work within a call center environment
• Prefer previous experience with the medical billing process

Company Overview