Security Operations Center Associate

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. The SOC Associate role will be responsible for detection and investigation of all security events on the TaskUs global network, endpoints and cloud environments, ensuring that all security attacks are timely detected, escalated and mitigated, alarms and alerts are timely investigated and remediated. The role is part of the security incident team, will need to understand processes, and tools in line with current threats, and to help to stay a step ahead of the attackers. The role's primary responsibilities is to be part of the SOC team, provide monitoring to include but not limited to the following: Monitor, investigate and document any security alerts, alarms and incidents Follow processes for incident identification, investigations and escalations Gather relevant details of an incident; classify and prioritize Review alerts escalated by end user or IT teams Provide limited incident response for low complexity security incidents Help maintain the SOC team performance metrics (SLAs and KPIs) Contribute to the effectiveness of SOC processes Requirements: Must display enthusiasm and interest in Information Security Strict adherence to process and procedure Excellent customer service skills with the ability to communicate effectively with both technical and non technical stakeholders General network knowledge TCP/IP troubleshooting 2+ years working in Information Technology field Great attention to details, curious and inquisitive Team player Having SOC/NOC experience or previous security role is a plus Technical writing skill is a plus Willing to work in different shifts Qualifications: Bachelor's degree in IT or related fields (preferred, not required) Information Security related certifications is a plus Work type: Remote, Colombia, How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Apply To This Job