Commercial Account Manager

OVERVIEW Commercial Account Manager – Property & CasualtyLocation: Remote, EST, Mid-Atlantic Preference At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking a Commercial Account Manager who will support risk strategy, client service excellence, and operational accuracy. About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. Why Alera Group Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way RESPONSIBILITIES What You’ll Do / Your Impact Client & Relationship Partnership Support commercial Property & Casualty clients by delivering responsive, professional, and service‑focused account management Collaborate with the Commercial Sales team and internal partners to ensure seamless execution of client servicing activities Build and maintain long‑term client relationships through proactive communication and consistent follow‑through Contribute to client retention and satisfaction by addressing client needs and concerns promptly Operational & Strategic Execution Manage key commercial lines processes including new business placement, renewals, endorsements, cancellations, audits, billing/financing, and payments Coordinate issuance of certificates of insurance, evidence of property insurance, schedules of insurance, and auto ID cards Ensure accuracy, compliance, and alignment with agency procedures, insurance laws, and best practices Escalate complex client concerns or service issues to leadership as appropriate and document resolution actions Leverage systems and tools such as Applied Epic and Microsoft Office to manage workflows, documentation, and reporting Growth & Innovation Identify opportunities to improve service delivery, workflow efficiency, and client experience Support renewal and account management initiatives that contribute to retention and revenue stability Collaborate with internal teams to strengthen processes and enhance service outcomes QUALIFICATIONS What You Bring Required High school diploma or GED 5+ years of industry‑related experience in commercial insurance Active Property & Casualty insurance license Experience in client service, insurance operations, or account management Strong communication and relationship management skills Ability to manage multiple priorities in a dynamic, client‑focused environment Preferred Commercial Lines account management experience Experience with Applied Epic agency management system Working knowledge of insurance laws and regulations Strong analytical and problem‑solving capability Core Competencies Detail orientation Accountability and follow‑through Collaborative mindset Client‑first thinking ADDITIONAL INFORMATION Compensation:Hourly range: $28 – $43 per hour Benefits:Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more. Work Model:This role is Remote, EST, Mid-Atlantic Preference Professional Development – Alera Group Academy At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career. You’ll have access to: Role-specific learning paths Leadership development programs Technical and compliance training Industry certifications and continuing education support Peer learning and knowledge-sharing communities Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow. Licensure & Certifications (If Applicable) This position may require: Active Property & Casualty License Ability to obtain required licensure within the agreed upon timeline after hire Ongoing continuing education to maintain active status We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class. Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process. #LI-AM1 #LI-Remote Location Type Remote Apply To This Job