Risk Intelligence Data Entry Specialist – Call Support & Customer Help – $32/hr – Full‑Time – Ohio, USA – arenaflex

Why Join arenaflex?

arenaflex is a global leader in short‑form video entertainment, inspiring creativity and bringing joy to millions of users worldwide. With headquarters in major hubs such as Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo, arenaflex offers a vibrant, multicultural environment where innovative ideas thrive. As part of the Business Risk Integrated Control (BRIC) team, you will play a pivotal role in safeguarding the platform, its creators, and its audience from malicious activity while contributing to a mission that celebrates imagination.

Position Overview

We are seeking a detail‑oriented, analytical, and proactive Risk Intelligence Data Entry Specialist to join our Call Support and Customer Help unit in Ohio. This full‑time role offers a competitive hourly rate of $32 and provides a unique opportunity to work at the intersection of data analysis, risk mitigation, and customer service. You will collaborate with cross‑functional teams across Asia, Europe, and North America, helping to build robust, user‑friendly safety solutions that protect the arenaflex community.

Key Responsibilities

• Perform daily digital risk intelligence and business risk intelligence operations, including collection, analysis, and dissemination of findings to internal technical and non‑technical stakeholders.
• Conduct routine reviews of internal logs to identify emerging threats, attack patterns, and fraudulent behaviors such as fake accounts, counterfeit traffic, spam, cyberbullying, and live‑room risks.
• Develop and deliver comprehensive intelligence reports, risk dashboards, and global communication feeds across both digital and traditional intelligence channels.
• Generate risk remediation prioritization tasks, validating risk levels and recommending counter‑measures based on data‑driven insights and business priorities.
• Curate and maintain the risk intelligence platform, ensuring reports are up‑to‑date and that intelligence sources are accurately tracked.
• Collaborate with product, engineering, legal, and policy teams to design and implement secure, user‑centric solutions that mitigate identified risks.
• Participate in cross‑regional knowledge‑sharing sessions, contributing to a dynamic global workforce of security and integrity experts.
• Assist in the creation of training materials and standard operating procedures for new risk intelligence initiatives.

Essential Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Data Analytics, or a related field.
• Minimum of 2 years of professional experience in data entry, risk analysis, or a similar role within a technology‑focused environment.
• Strong analytical skills with the ability to interpret large data sets, identify trends, and present actionable insights.
• Proficiency in data‑analysis tools (e.g., Excel, SQL, Python, or R) and familiarity with risk‑management platforms.
• Excellent written and verbal communication skills, capable of translating technical findings into clear, concise reports for diverse audiences.
• Demonstrated ability to work independently while thriving in collaborative, cross‑functional teams.

Preferred Qualifications

• Experience with cybersecurity, fraud detection, or content moderation in a fast‑growing consumer‑tech company.
• Knowledge of underground industry chains, illicit behavior patterns, and the ability to investigate their impact on business operations.
• Familiarity with dark‑web research techniques and open‑source intelligence (OSINT) gathering.
• Certification in risk management or information security (e.g., CISSP, CISA, CRISC).
• Multilingual abilities, especially in Mandarin, Korean, or Spanish, to support global investigations.

Core Skills & Competencies

• Data‑Driven Decision Making: Ability to reason objectively, prioritize based on evidence, and recommend solutions grounded in data.
• Critical Thinking: Strong problem‑solving capabilities, with a focus on identifying root causes and long‑term mitigation strategies.
• Collaboration: Comfortable working with cross‑team partners, including engineers, product managers, legal counsel, and policy experts.
• Adaptability: Thrive in a fast‑paced environment where priorities shift quickly and new challenges emerge daily.
• Communication: Clear articulation of complex risk concepts to both technical and non‑technical stakeholders.
• Integrity & Confidentiality: Commitment to handling sensitive information with the highest level of discretion.

Career Growth & Learning Opportunities

At arenaflex, your professional development is a priority. You will have access to:

• Mentorship programs with senior security and data‑science leaders.
• Internal training courses covering advanced analytics, machine‑learning applications in risk detection, and emerging cyber‑threat landscapes.
• Opportunities to transition into specialized roles such as Threat Analyst, Security Engineer, or Policy Advisor as you gain experience.
• Participation in global conferences, hackathons, and industry forums to expand your network and stay ahead of trends.

Work Environment & Culture at arenaflex

arenaflex fosters an inclusive, collaborative, and innovative culture. Our Ohio office reflects the company’s global spirit, offering:

• A flexible work schedule that balances remote and on‑site collaboration.
• Open‑plan workspaces designed for teamwork, along with quiet zones for focused analysis.
• Regular team‑building events, cultural celebrations, and wellness initiatives that promote mental and physical health.
• A diverse workforce where every voice is valued, encouraging fresh perspectives and creative problem‑solving.

Compensation, Perks & Benefits

While the base rate for this role is $32 per hour, arenaflex offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance with multiple plan options.
• Generous paid time off, holidays, and parental leave.
• Retirement savings plan with company matching contributions.
• Employee assistance program (EAP) for mental‑health support.
• Professional development stipend for certifications, courses, or conferences.
• On‑site amenities such as a fitness center, snack bar, and relaxation lounges.
• Employee recognition programs that celebrate achievements and milestones.

How to Apply

If you are passionate about protecting a global community, enjoy turning raw data into actionable intelligence, and thrive in a collaborative, fast‑moving environment, we want to hear from you. Join arenaflex’s mission to inspire creativity and ensure a safe, enjoyable experience for millions of users worldwide.

Apply Now – Start Your Journey with arenaflex!