Remote Performance Data Analyst – Guest Experience & Business Insights (Florida, USA) – arenaflex

About arenaflex – Shaping the Future of Guest Experiences

At arenaflex, we are a global leader in entertainment, hospitality, and immersive experiences. Our mission is to create unforgettable moments for millions of guests worldwide by blending cutting‑edge technology with timeless storytelling. As part of our Consumer Insight, Measurement & Analytics (CIMA) division, we empower decision‑makers with data‑driven insights that fuel strategic growth, operational excellence, and magical guest interactions. If you thrive in a dynamic, fast‑paced environment where analytics meets creativity, you’ve found your next career home.

Why This Role Matters

The Remote Performance Data Analyst position sits at the heart of our Digital and Travel Operations Analytics (DTOA) team. In this role, you will translate raw data into compelling narratives that guide senior leadership, optimize contact‑center performance, and enhance pre‑arrival commerce for our flagship resort in Florida. Your analytical expertise will directly influence guest satisfaction scores, revenue generation, and the overall efficiency of our operations—making a tangible impact on the magic we deliver every day.

Key Responsibilities

Performance Analytics & Forecasting

• Design and execute forecasting models, ad‑hoc analyses, and deep‑dive investigations to support strategic business decisions.
• Monitor agent performance metrics, proactively identify areas for improvement, and conduct end‑to‑end analyses that drive actionable recommendations.
• Develop dashboards, visualizations, and storytelling tools that translate complex data sets into clear, persuasive narratives for senior leaders and cross‑functional partners.
• Present findings, insights, and strategic recommendations to executive stakeholders, ensuring alignment with business objectives.
• Maintain, audit, and continuously refine reports and documentation that support multiple operational processes under tight deadlines.
• Execute critical business processes that keep operations running smoothly, adhering to strict timelines and quality standards.

Measurement & Analytics

• Leverage a suite of reporting tools and data platforms—including Tableau, Snowflake, Hadoop, Dataiku, and advanced Excel—to conduct analyses and maintain robust reporting solutions.
• Ensure data integrity and accuracy across all analytical outputs, implementing corrective actions when discrepancies arise.
• Collaborate closely with team members, business partners, and leadership to answer high‑impact business questions with rigorous quantitative analysis and reproducible results.
• Apply advanced analytical techniques to test hypotheses, uncover trends, and extract actionable insights that drive continuous improvement.
• Stay abreast of emerging data‑science trends, statistical methodologies, and best practices, sharing knowledge with the broader analytics community.

Essential Qualifications

• Bachelor’s degree in a quantitative discipline (e.g., Statistics, Mathematics, Computer Science, Economics, Engineering) or equivalent practical experience.
• Minimum 2 years of professional experience in an analytical role, with a proven track record of delivering data‑driven insights.
• Hands‑on experience with forecasting techniques and statistical methods, as well as exposure to machine‑learning or deep‑learning concepts.
• Demonstrated curiosity to understand the “Why” behind performance trends and business outcomes.
• Strong attention to detail, with the ability to manage multiple projects and meet deadlines consistently.
• Excellent communication skills—verbal, written, and visual—including the ability to craft compelling presentations for senior leadership.
• Proficiency in SQL and at least one programming language such as R or Python.
• Ability to thrive in a fast‑paced, complex, and ambiguous business environment.

Preferred (Nice‑to‑Have) Qualifications

• Advanced knowledge of statistical inference and experience applying rigorous statistical testing to solve business problems.
• Expertise in data visualization best practices, with hands‑on experience using tools like Tableau or Power BI.
• Exceptional SQL skills and fluency in R or Python, including the ability to quickly learn new libraries and frameworks.
• Demonstrated ability to build and nurture relationships with internal partners, clients, and cross‑functional teams.
• Master’s degree or higher, and/or 4+ years of relevant analytics experience, especially within hospitality, travel, or entertainment sectors.

Core Skills & Competencies

• Analytical Mindset: Ability to dissect complex data sets, identify patterns, and translate findings into strategic recommendations.
• Storytelling with Data: Skill in crafting narratives that make data accessible and compelling to non‑technical audiences.
• Technical Proficiency: Strong command of SQL, statistical programming (R/Python), and data‑visualization platforms.
• Collaboration: Proven experience working in cross‑functional teams, influencing stakeholders, and driving consensus.
• Adaptability: Comfort with evolving priorities, ambiguous requirements, and rapid changes in business needs.
• Time Management: Ability to prioritize tasks, manage competing deadlines, and deliver high‑quality work under pressure.

Career Growth & Learning Opportunities

At arenaflex, your professional development is a priority. As a Remote Performance Data Analyst, you will have access to:

• Mentorship from senior data scientists and business leaders who champion continuous learning.
• Structured training programs covering advanced analytics, machine learning, and data‑engineering best practices.
• Opportunities to work on high‑visibility projects that directly influence global guest experiences.
• Clear career pathways toward senior analyst, analytics manager, or data‑science leadership roles.
• Support for certifications (e.g., Tableau Desktop Specialist, AWS Certified Data Analytics) and attendance at industry conferences.

Work Environment & Culture

Our culture at arenaflex blends creativity with analytical rigor. We celebrate curiosity, encourage bold ideas, and value diverse perspectives. As a remote‑first team, you will enjoy:

• A flexible work‑from‑home arrangement with occasional on‑site collaboration days at our Florida hub.
• Inclusive virtual events, team‑building activities, and a supportive community that spans continents.
• Access to state‑of‑the‑art collaboration tools, secure data environments, and a robust IT support network.
• A commitment to work‑life balance, with generous paid time off, mental‑health resources, and wellness programs.

Compensation, Perks & Benefits

While exact figures vary based on experience, successful candidates can expect a competitive hourly rate ranging from $25 to $40 per hour**, complemented by a comprehensive benefits package that includes:

• Health, dental, and vision insurance with multiple plan options.
• Retirement savings plans with company matching contributions.
• Performance‑based bonuses and annual salary reviews.
• Paid parental leave, family‑care assistance, and flexible scheduling.
• Professional development stipend for courses, certifications, and conferences.
• Employee assistance programs, wellness challenges, and virtual fitness classes.

How to Apply

If you are ready to turn data into magic, drive strategic decisions, and grow your career with a world‑renowned brand, we want to hear from you. Click the link below to submit your application and join the arenaflex family of innovators.

Apply Job!

Closing Statement

At arenaflex, we believe that great data tells a story, and great storytellers change the world. Bring your analytical expertise, curiosity, and passion for guest experiences to a role where every insight matters. Apply today and become a catalyst for unforgettable moments that delight millions of guests worldwide.