911 Dispatcher

About the Department

• *While the full salary range for the Emergency Communications Specialist is $23.46- $39.40hourly / $48,796.80 - $81,952.00 annually, please see below for the anticipated starting salaries.

Final salary is based on experience.** ANTICIPATED STARTING SALARY IS $27.60 FOR EMERGENCY COMMUNICATIONS SPECIALIST I. This position is a call taker and requires no experience. The full salary range for an Emergency Communications Specialist I - $23.46 - $34.38 hourly / $48,796.80 - $71,510.40 annually. ANTICIPATED STARTING SALARY IS $27.75 - $37.14 FOR EMERGENCY COMMUNICATIONS SPECIALIST II. This position receives and dispatches calls and requires a minimum of 2 year's experience. The full salary range for an Emergency Communications Specialist II - $27.75 - $39.40 hourly / $57,720.00 - $81,952.00 annually. Candidates hired are eligible to receive a $2,250.00 sign on bonus (while grant funds are available). These positions will receive annual pay increases based on a step program. Top out in pay may be achieved in seven years. THE NEXT 911 DISPATCHER ACADEMY WILL BEGIN IN January 5, 2026 2025 Benefits Summary GENERAL STATEMENT OF DUTIES: Under the general supervision of an Emergency Communications Supervisor, this position performs critical public contact, and communications work necessary for the dispatching of the agency and related cities services to emergency and non-emergency situations, providing operational data to agency personnel. Position Duties EXAMPLES OF ESSENTIAL FUNCTIONS The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required:

• Answer emergencyandnon-emergencycalls andrequests for lawenforcement services,receiving essential information relating to thesituation.
• Enters call information into computer aided dispatch equipment (CAD) for thedispatch ofdeputies and officers to emergency and non-emergencysituations.
• Utilizes computer/teletype systems to queryand enter operational data.
• Searchesagencyfiles and records to locate andrelayoperational data and information toagencypersonnel.
• Uses maps, map books, computerized maps, and theinternet to determine jurisdictionsand properlylocatecall locations.
• Updates patrol line-ups to correctly reflect patrolpersonnel on dutyand the corresponding assigned vehicle.
• Answers agencybusiness telephone calls; provides routine data and information totelephone inquiries; may transfer/direct inquiries to proper agencystaff; may refertelephone calls to responsible outside state, court,agencies, departments, orindividuals.
• Monitors and updates CAD with the latest information to remain current with call forserviceactivityand officer’s status.
• Monitors alarm systems.
• Conducts and/or participates in daily and monthly equipment and operatortesting toinclude TTY equipmentand individual performance.
• Utilizes computer systems to make emergencyandnon-emergencynotifications.
• Willassistinconductingtrainingofnew Emergency Communication Specialist I’s.
• Operatescomputersandstandardofficeequipment,includingcommonlyusedcomputer softwareprogramsaswellasanyotherstandardofficeequipmentasrequiredby the position.
• MaintainsregularandacceptableattendanceatsuchlevelasdeterminedattheSheriff’sOfficediscretion.
• IsavailableandwillingtoworksuchovertimeperdayorperweekastheSheriff’sOffice determines is necessary or desirable to meets its needs.
• Interactseffectivelywithothersandexercisesgoodjudgmentwhendealingwithpeople in sensitive situations.
• Maybe assigned other duties as necessary.

Minimum Qualifications

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledgeofstreetandroadsystems,geographicalpatternsandnumerical(address) system of Arapahoe County.
• Knowledge of and the ability to operate computer aided dispatch equipment(CAD).
• Knowledge of CCIC/NCIC.
• Ability to work under pressure and utilize stress management skills.
• Excellent multi-taskings kills.
• Ability to listen, talk and type all at the same time.
• Ability to act and react to emergency and/or threatening situations in a manner consistent with the law, policies, and procedures.
• Ability to communicate effectively in both verbal and written English.
• Ability to communicate effectively with angry, emotional, and excited persons via telephone.
• Ability to remain calm under urgent circumstances.
• Ability to maintain confidentiality of records and information.
• Ability to distinguish different auditory tones.
• Ability to track multiple pieces of information at one time and conduct follow-up as necessary.
• Ability to establish and maintain effective working relationships with supervisors, co-workers, and the general public.
• Ability to apply sound reasoning and decision-making.
• Ability to operate computers and commonly used computer software programs, as well as any other standard office equipment as required by position.

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