Remote Chat Support Representative – Customer Experience, Sales & Upsell Specialist (Php 22,000 Salary Package)

About arenaflex – Pioneering Digital Customer Engagement

arenaflex is a fast‑growing technology‑enabled service provider that helps businesses across the United States and the Philippines deliver seamless, omnichannel customer experiences. With a focus on innovative communication solutions, we empower our clients to connect with their end‑users through chat, voice, and messaging platforms that are secure, scalable, and always‑on. Our mission is to turn every interaction into an opportunity for delight, loyalty, and revenue growth. As we expand our remote workforce, we are looking for enthusiastic, self‑motivated individuals who thrive in a dynamic, digitally‑first environment.

Why This Role Matters

As a Chat Support Representative at arenaflex, you will be the front line of our customer‑centric strategy. You will not only resolve inquiries but also identify opportunities to recommend the right communication products and services, driving both satisfaction and sales. Your written communication skills, empathy, and ability to multitask will directly influence the brand perception of arenaflex’s clients and contribute to the company’s growth trajectory.

Key Responsibilities

Customer Interaction & Support

• Engage with customers via live chat, providing accurate answers to pricing, product, and service inquiries.
• Maintain a professional, courteous tone that reflects arenaflex’s brand values.
• Document each interaction in the CRM system, ensuring a complete record of pre‑sales and post‑sales activities.
• Follow established procedures to troubleshoot issues, gather necessary information, and resolve queries efficiently.

Sales Enablement & Upselling

• Identify cross‑sell and upsell opportunities based on customer needs and usage patterns.
• Present tailored communication solutions that align with the client’s business objectives.
• Achieve monthly sales targets while maintaining high customer satisfaction scores.
• Collaborate with the sales team to hand off qualified leads and close deals.

Technical Navigation & Reporting

• Navigate multiple internal systems (CRM, ticketing, knowledge base) to retrieve data and track case progress.
• Generate daily and weekly reports on chat volume, resolution times, and sales conversions.
• Provide feedback to product and training teams to improve knowledge resources.

Team Collaboration & Continuous Improvement

• Participate in regular coaching sessions, team huddles, and performance reviews.
• Share best practices with peers to elevate overall team performance.
• Contribute ideas for process enhancements, automation, and customer experience improvements.

Essential Qualifications

• Ability to work flexible, shifting schedules, including potential weekend or holiday coverage.
• Willingness to be based in or commute to San Mateo, Rizal (our hybrid office hub).
• High school diploma (Senior HS) or equivalent; a strong academic record is a plus.
• Advanced computer literacy with proficiency in typing, web navigation, and multitasking across multiple applications.
• Clean NBI clearance prior to the job offer.
• Excellent interpersonal and written communication skills, with a knack for turning complex information into clear, friendly messages.

Preferred Qualifications & Skills

• Previous experience in chat‑based customer support, call center, or sales environments.
• Familiarity with CRM platforms (e.g., Zendesk, Freshdesk, Salesforce) and ticketing systems.
• Basic understanding of telecommunications or SaaS products.
• Demonstrated ability to meet or exceed sales targets while maintaining high CSAT scores.
• Strong problem‑solving mindset and the ability to stay calm under pressure.
• Fluency in English (both written and spoken) and proficiency in Filipino.

What You’ll Gain – Compensation, Benefits & Growth

• Competitive Salary Package: Php 19,800 basic salary + Php 2,200 non‑taxable allowances, with quarterly salary increases based on performance.
• Hybrid or Full‑Remote Flexibility: After a successful probationary period, you can choose a work‑from‑home arrangement or continue at our modern San Mateo office.
• Health & Wellness: Comprehensive HMO coverage for you and two dependents, life and accident insurance from day one, and reimbursements for optical, medicine, and mental health services.
• Paid Time Off: 10 vacation days and 10 sick days annually; unused sick leave is convertible to cash.
• Family Support: Six months of paid maternity leave with cash assistance, plus additional parental benefits.
• Professional Development: Access to online training platforms, certification subsidies, and mentorship programs to accelerate your career in customer experience and sales.
• Career Pathways: Clear advancement tracks to Senior Chat Specialist, Team Lead, Operations Manager, or Product Specialist roles.
• Employee Recognition: Quarterly awards, performance bonuses, and public acknowledgment of top performers.

Work Environment & Culture at arenaflex

At arenaflex, we believe that a supportive, inclusive, and innovative culture fuels exceptional performance. Our remote‑first philosophy encourages autonomy, while our hybrid hub in San Mateo offers collaborative spaces for brainstorming, training, and social interaction. We celebrate diversity, encourage continuous learning, and provide a safe space for ideas to flourish.

• Team‑Centric Atmosphere: Regular virtual coffee chats, team‑building activities, and an open‑door policy with leadership.
• Technology‑Driven: State‑of‑the‑art communication tools, high‑speed internet subsidies, and ergonomic equipment allowances.
• Well‑Being Focus: Wellness challenges, mental health days, and access to counseling services.
• Community Impact: Participation in CSR initiatives, such as digital literacy programs for underserved communities.

Application Process & Next Steps

If you are ready to turn your chat expertise into a rewarding career with arenaflex, we invite you to submit your application today. Bring your valid ID, an up‑to‑date resume, and a brief cover letter highlighting your relevant experience.

Our recruitment team will review your submission, schedule a virtual interview, and guide you through the onboarding process. Successful candidates will receive a formal offer, complete the NBI clearance, and begin their journey with arenaflex within a few weeks.

Join arenaflex – Elevate Your Career While Making an Impact

Don’t miss the chance to be part of a forward‑thinking organization that values your talent, rewards your hard work, and invests in your future. Apply now and start shaping memorable customer experiences that drive real business results.

Apply Job!