Remote Customer Service & Data Entry Representative – Claims Coordination & Administrative Support – Full-Time (U.S. Eligible)

About arenaflex

arenaflex is a forward‑thinking, technology‑driven organization that specializes in delivering seamless claims coordination services across the United States. Our mission is to simplify complex processes, empower our clients with accurate data, and create a supportive environment where every employee can thrive. As a fully remote‑first employer, arenaflex invests in cutting‑edge collaboration tools, robust training programs, and a culture of inclusion that celebrates diversity, innovation, and continuous learning.

Why This Role Matters

In the fast‑paced world of claims management, accurate data entry and responsive customer service are the twin pillars that keep the entire ecosystem running smoothly. As a Customer Service/Data Entry Representative at arenaflex, you will be the front line of our claims coordination team, ensuring that every claim is captured, verified, and processed with precision. Your work will directly impact the speed of claim resolutions, the satisfaction of our clients, and the overall reputation of arenaflex as a trusted partner in the industry.

Key Responsibilities

• Enter claims information into arenaflex’s proprietary claims management system with a focus on speed and accuracy.
• Conduct follow‑up communications (phone, email, or chat) to obtain missing documentation or clarification from claimants, providers, and internal stakeholders.
• Review and verify invoices for correctness, ensuring that all line items align with policy terms and contractual agreements.
• Compile, format, and distribute regular reports that summarize claim status, processing times, and any outstanding issues.
• Maintain meticulous records of all interactions and data entries to support audit trails and compliance requirements.
• Collaborate with the broader claims coordination team to identify process improvements and share best practices.
• Provide courteous, solution‑focused customer service, representing arenaflex’s brand values in every interaction.
• Participate in ongoing training sessions, webinars, and knowledge‑sharing forums to stay current on industry regulations and internal system updates.

Essential Qualifications

• Education: High school diploma or equivalent; additional coursework in business administration, finance, or related fields is a plus.
• Experience: 6 months to 1 year of professional experience in a data‑entry, customer service, or administrative role, preferably within a claims or insurance environment.
• Technical Skills: Proficient with standard office software (Microsoft Office Suite, Google Workspace) and comfortable learning new web‑based applications.
• Typing Ability: Minimum 40 words per minute with high accuracy; demonstrated ability to maintain speed while ensuring data integrity.
• Attention to Detail: Proven track record of catching errors, reconciling discrepancies, and delivering error‑free work.
• Communication: Strong written and verbal communication skills; ability to convey complex information clearly and courteously.
• Eligibility: Must be at least 18 years of age, possess unrestricted work authorization in the United States, and be willing to undergo a background investigation.

Preferred Qualifications & Additional Skills

• Experience with claims management software or similar CRM platforms.
• Familiarity with insurance terminology, policy structures, and regulatory compliance.
• Demonstrated ability to work independently in a remote environment while meeting productivity targets.
• Basic knowledge of data privacy standards (e.g., HIPAA, GDPR) and best practices for handling sensitive information.
• Multilingual abilities, especially Spanish, to support a diverse claimant base.
• Problem‑solving mindset with a proactive approach to identifying and addressing workflow bottlenecks.

Compensation, Perks, & Benefits

arenaflex offers a competitive salary package that reflects your experience and the value you bring to the team. In addition to base compensation, you will enjoy a comprehensive benefits suite designed to support your health, financial security, and personal growth:

• Medical, Dental, and Vision Coverage: Choice of plans with employer contributions to help you stay healthy.
• Life and Accident Insurance: Financial protection for you and your loved ones.
• 401(k) Retirement Plan: Company matching contributions to help you build a secure future.
• Employee Stock Purchase Plan (ESPP): Opportunity to become a shareholder and share in arenaflex’s success.
• Educational Expense Reimbursement: Funding for courses, certifications, or degree programs that enhance your skill set.
• Employee Assistance Program (EAP): Confidential counseling and resources for personal or professional challenges.
• Flexible Work Hours: While the role is remote, we provide flexibility to accommodate different time zones and personal schedules.
• Training & Development: Access to online learning platforms, mentorship programs, and regular skill‑building workshops.
• Matching Gift Program: arenaflex matches charitable contributions made by employees, amplifying your impact.
• Paid Time Off (PTO) & Holidays: Generous vacation allowance and observed holidays to promote work‑life balance.

Career Growth & Learning Opportunities

arenaflex believes that your career trajectory should be as dynamic as the industry itself. As you master the core responsibilities of this role, you will have clear pathways to advance into higher‑impact positions such as:

• Senior Claims Analyst – overseeing complex claim investigations and providing strategic insights.
• Team Lead – managing a group of data entry specialists, driving performance metrics, and coaching new hires.
• Process Improvement Specialist – identifying automation opportunities and leading initiatives to streamline workflows.
• Customer Experience Manager – shaping the overall service strategy and ensuring consistent, high‑quality interactions across all channels.

Each progression is supported by formal training programs, certification sponsorships, and regular performance reviews that focus on your professional aspirations.

Work Environment & Culture at arenaflex

Our remote‑first philosophy is built on trust, autonomy, and collaboration. Even though you will be working from home, arenaflex fosters a vibrant community through:

• Virtual “coffee chats” and team‑building events that keep connections strong.
• Monthly all‑hands meetings where leadership shares company updates, celebrates milestones, and answers employee questions.
• Inclusive policies that ensure every voice is heard, regardless of background, gender identity, sexual orientation, or veteran status.
• Dedicated “Wellness Wednesdays” featuring mindfulness sessions, fitness challenges, and mental‑health resources.
• Technology stipends for ergonomic home office equipment, high‑speed internet, and productivity tools.

arenaflex is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Reasonable accommodations are provided for qualified individuals with disabilities, unless doing so would cause undue hardship.

U.S. Eligibility & Compliance

To be considered for this position, candidates must meet the following criteria:

• Be at least 18 years of age or demonstrate legal capacity to enter a contract.
• Possess unrestricted work authorization in the United States (U.S. citizens, permanent residents, asylees, refugees, or eligible temporary residents).
• Be willing to undergo a thorough background investigation; employment is contingent upon successful completion.
• Maintain a reliable high‑speed internet connection and a suitable home workspace.

Application Process

If you are detail‑oriented, enjoy helping people, and thrive in a remote environment, arenaflex wants to hear from you. Follow these steps to apply:

1. Prepare an up‑to‑date resume or CV that highlights your relevant experience and skills.
2. Submit your application through the online portal linked below. Include a brief cover letter that explains why you are a great fit for the role and how you align with arenaflex’s values.
3. After review, qualified candidates will be invited to a virtual interview where you will meet members of the claims coordination team and a hiring manager.
4. Successful applicants will receive an offer letter outlining compensation, benefits, and next steps for onboarding.

We look forward to welcoming a motivated, detail‑driven professional to our growing remote family.

Ready to Join arenaflex?

Take the next step in your career and become an integral part of a company that values precision, empathy, and continuous improvement. Click the link below to start your application journey today.

Apply Now – Become a Customer Service & Data Entry Representative at arenaflex