Commercial Customer Service Banker – Hybrid Los Angeles Role – Financial Services Relationship & Treasury Management Specialist

About arenaflex

arenaflex is a forward‑thinking leader in the financial services sector, dedicated to delivering innovative banking solutions to businesses of every size. With a legacy built on trust, technology, and a deep commitment to client success, arenaflex empowers its teams to shape the future of commercial banking. Our mission is to create lasting value for our customers while fostering an inclusive, collaborative, and growth‑oriented workplace for our employees. As a Women‑Owned organization, arenaflex champions diversity, equity, and inclusion, believing that a variety of perspectives fuels creativity and drives superior results.

Why This Role Matters

The Commercial Customer Service Banker position sits at the heart of arenaflex’s client‑centric strategy. In this hybrid role, you will be the primary point of contact for our commercial customers, guiding them through complex treasury management platforms, identifying opportunities for product adoption, and ensuring every interaction reinforces the trust they place in arenaflex. Your expertise will directly influence client satisfaction, retention, and the overall profitability of our commercial banking portfolio.

Key Responsibilities

• Maintain and deepen relationships with existing commercial customers by delivering proactive, high‑quality support across all banking channels.
• Identify potential compliance concerns, operational risks, or service gaps before they impact the client, and coordinate with internal partners to resolve them swiftly.
• Analyze client needs and recommend appropriate arenaflex products and services, ranging from cash management to advanced treasury solutions.
• Develop a deep working knowledge of assigned accounts through regular client outreach, portfolio reviews, and adherence to standard departmental procedures.
• Guide customers in navigating arenaflex’s Treasury Management suite, including online platforms, ACH processing, wire transfers, and cash forecasting tools.
• Collaborate with relationship managers, product specialists, and compliance teams to deliver seamless, end‑to‑end service experiences.
• Document client interactions accurately in arenaflex’s CRM system, ensuring data integrity and facilitating future cross‑sell initiatives.
• Participate in ongoing training programs to stay current on regulatory changes, new product launches, and emerging industry trends.
• Contribute to continuous‑improvement initiatives by sharing client feedback, suggesting workflow enhancements, and supporting pilot projects.

Essential Qualifications

• Associate degree in Business, Finance, or a related field, or equivalent professional experience in the financial services industry.
• Three to five years of hands‑on experience delivering customer service within a commercial banking or financial services environment.
• Demonstrated ability to communicate clearly and persuasively—both verbally and in writing—with senior business clients and internal stakeholders.
• Proven track record of resolving complex customer issues, navigating compliance requirements, and turning challenges into growth opportunities.
• Strong proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and comfort learning new software platforms quickly.
• Experience using department‑specific banking systems (e.g., core banking platforms, treasury management tools, CRM applications).
• Advanced knowledge of commercial banking products, including deposit accounts, loan products, cash management, and treasury services.
• Ability to work a hybrid schedule—three days per week on‑site in our Los Angeles office and two days remotely—while maintaining consistent availability during standard business hours (8 am – 5 pm MST or PST, Monday through Friday).
• Legal authorization to work in the United States without the need for employer sponsorship.

Preferred Qualifications & Skills

• Professional certifications such as Certified Treasury Professional (CTP) or similar credentials.
• Experience with digital banking platforms, mobile cash‑management apps, and API‑based treasury solutions.
• Demonstrated ability to analyze financial statements and assess client cash‑flow needs.
• Strong project‑management skills, with the capacity to juggle multiple client requests and internal initiatives simultaneously.
• Fluency in a second language, particularly Spanish, to better serve the diverse Los Angeles market.
• Track record of meeting or exceeding sales and service performance metrics in a commercial banking setting.

Compensation & Benefits

• Competitive hourly rate of $30.20 per hour, reflecting the expertise required for this role.
• Full‑time, 1‑year contract with the possibility of conversion to a permanent position based on performance.
• Comprehensive health, dental, and vision insurance plans, with employer contributions to help you and your family stay healthy.
• 401(k) retirement plan options, including matching contributions to support your long‑term financial goals.
• Life insurance coverage and additional voluntary benefits to provide peace of mind.
• Paid time off, holidays, and flexible scheduling to promote work‑life balance.
• Professional development budget for certifications, workshops, and industry conferences.
• Access to arenaflex’s employee assistance program, wellness resources, and on‑site amenities in the Los Angeles office.

Work Environment & Culture at arenaflex

At arenaflex, we believe that a supportive, inclusive, and collaborative environment is the foundation for exceptional performance. Our Los Angeles hub is a modern, hybrid workspace designed to foster teamwork while respecting the need for focused, remote work. You’ll join a diverse team of banking professionals who value curiosity, integrity, and continuous learning. Regular team‑building events, mentorship programs, and open‑door leadership ensure that every voice is heard and every contribution recognized.

Career Growth & Development

arenaflex invests heavily in the growth of its people. As a Commercial Customer Service Banker, you will have clear pathways to advance into senior relationship‑management roles, treasury‑product specialist positions, or broader commercial banking leadership tracks. Our structured learning curriculum includes:

• Onboarding bootcamps that accelerate your mastery of arenaflex’s product suite and compliance framework.
• Quarterly skill‑enhancement workshops covering topics such as advanced cash‑flow analysis, digital banking trends, and regulatory updates.
• Mentorship pairings with senior bankers who provide guidance, career advice, and networking opportunities.
• Access to internal job boards and talent mobility programs that enable you to explore cross‑functional roles across the organization.

Application Process

If you are ready to bring your commercial banking expertise to a dynamic, client‑focused team, we encourage you to apply today. Please submit your resume, a concise cover letter highlighting your relevant experience, and any supporting certifications through the link below. Our recruiting team at arenaflex will review your application promptly and reach out to schedule an interview.

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Equal Opportunity Commitment

arenaflex is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Join arenaflex and Make an Impact

By joining arenaflex, you become part of a purpose‑driven organization that values your expertise, encourages your growth, and rewards your dedication. If you thrive in a fast‑paced, client‑focused setting and are eager to help businesses succeed through innovative banking solutions, we want to hear from you. Apply now and start your next career chapter with arenaflex—where your talent meets opportunity.