[Hiring] Director of Operations - Wound Care @NIVA Health
Role Description NIVA Health is seeking an experienced and results-oriented Director of Operations to lead and scale operational performance across our growing mobile healthcare organization. This fully remote leadership position is responsible for overseeing regional clinical operations through a team of Directors of Nursing (DONs) who manage mobile wound care providers delivering services in skilled nursing facilities, assisted living communities, patients' homes, and other post-acute care settings. The Director of Operations will serve as a key operational leader responsible for driving performance, accountability, quality outcomes, patient satisfaction, provider productivity, workforce development, and operational excellence across multiple markets.
- Provide strategic and operational oversight for multiple markets and clinical service regions.
- Lead a team of Directors of Nursing responsible for supervising mobile wound care provider teams.
- Ensure consistent execution of operational standards, workflows, and performance expectations across all regions.
- Develop scalable systems, processes, and infrastructure to support organizational growth.
- Monitor operational performance and implement improvement initiatives to increase efficiency and effectiveness.
Qualifications
- Bachelor's degree in Healthcare Administration, Nursing, Business Administration, Public Health, or related field.
- Minimum 5 years of healthcare operations leadership experience.
- Experience managing leaders who oversee clinical or healthcare service teams.
- Demonstrated success leading multi-site or geographically dispersed healthcare operations.
- Strong experience with staffing, workforce management, operational metrics, and performance improvement.
- Exceptional leadership, communication, and organizational skills.
- Preferred: Licensed Nursing Home Administrator (LNHA/NHA) experience.
- Preferred: Regional Director of Operations experience.
- Preferred: Home Health, Post-Acute Care, Skilled Nursing, Assisted Living, Hospice, Mobile Healthcare, or Value-Based Care experience.
- Preferred: Master's degree (MBA, MHA, MPH, MSN, or related field).
- Preferred: Experience scaling healthcare operations across multiple states or markets.
Requirements
- Manage operational budgets and resource allocation.
- Monitor productivity, labor utilization, and operational efficiency metrics.
- Identify opportunities to improve profitability while maintaining exceptional patient care.
- Support forecasting, strategic planning, and market expansion initiatives.
- Lead operational implementation of new markets, service lines, and organizational initiatives.
- Partner with executive leadership on strategic growth planning.
- Support integration of technology, automation, and workflow optimization initiatives.
- Drive successful organizational change management efforts.
Benefits
- Full-time position (8am-5pm EST).
- Remote work (U.S.).
- 15–30% travel for leadership meetings, market visits, training, and operational oversight.
Key Performance Indicators
- Patient satisfaction and experience scores.
- Clinical team retention and engagement.
- Provider productivity and utilization.
- Operational efficiency metrics.
- Quality and compliance performance.
- Market growth and expansion goals.
- Revenue and profitability targets.
- DON leadership development and performance.
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