Norwegian Speaking Customer Advisor – Email & Chat Support Specialist (Hybrid Role in Malta)

Build Your Career in Customer Experience with arenaflex

Step into the dynamic world of international e-commerce with arenaflex, a forward-thinking and rapidly expanding online retail company that has earned a reputation for delivering exceptional shopping experiences to customers across the globe. At arenaflex, we believe that every customer interaction is an opportunity to create lasting relationships, and we are searching for a talented, Norwegian-speaking professional to join our customer support team in beautiful Malta. This is your chance to combine your language skills, problem-solving abilities, and passion for customer service in a role that offers genuine career growth, comprehensive training, and the unique lifestyle advantages of living in the Mediterranean.

Position Overview

arenaflex is looking for a dedicated and enthusiastic Norwegian Speaking Customer Advisor to deliver outstanding support through email and chat channels. This hybrid position, based in Malta, offers the perfect balance between collaborative in-office work and the flexibility of remote work, with two days per week spent at our modern office and three days working from the comfort of your home. You will be the voice of arenaflex for our Norwegian-speaking customers, helping them navigate their shopping journey, resolve any concerns, and feel valued at every touchpoint. While previous customer service experience is appreciated, it is not essential, as arenaflex provides thorough onboarding and continuous training to set you up for success.

Key Responsibilities

• Respond promptly and professionally to customer inquiries received via email and live chat, always maintaining the high service standards that arenaflex is known for.
• Assist customers with placing orders, tracking shipments, processing returns, and answering product-related questions with accuracy and care.
• Troubleshoot technical or account-related issues, guiding customers through step-by-step solutions in a clear and friendly manner.
• Provide detailed, accurate information about products, services, promotions, and company policies to help customers make informed decisions.
• Handle customer complaints with empathy, patience, and efficiency, turning challenging situations into positive outcomes that reinforce trust in arenaflex.
• Collaborate with cross-functional teams including logistics, technical support, and product management to resolve complex customer issues and prevent recurring problems.
• Maintain a consistently positive, empathetic, and professional attitude in every customer interaction, embodying the values of arenaflex.
• Document all customer interactions, transactions, feedback, and complaints in the company CRM system to ensure accurate records and support continuous improvement.
• Actively participate in training sessions, workshops, and knowledge-sharing initiatives to continuously expand your product knowledge and customer service skills.
• Identify opportunities to improve customer processes and share valuable insights with the team to enhance the overall customer experience at arenaflex.

Essential Qualifications and Skills

Language and Communication

• Full professional proficiency in Norwegian, both written and spoken, with native or near-native fluency preferred.
• Strong working proficiency in English, as internal communication and training materials are conducted in English.
• Exceptional written communication skills, including the ability to adapt tone and style based on the customer and situation.
• Excellent interpersonal skills and the ability to build rapport quickly, even in written form.

Technical and Organizational Abilities

• Solid computer literacy, including comfort with email platforms, live chat tools, and basic CRM software.
• Ability to multitask effectively, managing multiple customer conversations simultaneously without compromising quality.
• Strong time management and prioritization skills, with the ability to work independently and meet performance targets.
• Quick thinking and resourceful problem-solving abilities, especially when handling unfamiliar issues.
• Familiarity with e-commerce platforms, online shopping processes, and digital payment systems is considered a strong plus.

Personal Attributes

• A genuine passion for helping people and delivering exceptional customer experiences.
• Patience, empathy, and emotional intelligence when dealing with frustrated or confused customers.
• A positive, can-do attitude and the ability to remain calm under pressure.
• Willingness to learn, adapt, and grow within a fast-paced, evolving environment.
• Strong team spirit and a collaborative approach to achieving shared goals.

Preferred Qualifications

• Previous experience in customer support, contact center, or related client-facing roles, ideally within e-commerce or retail.
• Experience working with ticketing systems, live chat platforms, or customer relationship management (CRM) tools.
• Understanding of Norwegian consumer culture, market trends, and customer expectations.
• Additional language skills beyond Norwegian and English are a bonus.

What arenaflex Offers You

Hybrid Work Model

Enjoy the best of both worlds with a balanced schedule that includes two days working from our collaborative Malta office and three days working remotely from home. This flexible approach empowers you to maintain a healthy work-life integration while staying connected with your team.

Comprehensive Relocation Package

For candidates moving to Malta from abroad, arenaflex provides a full relocation support package, including flight tickets to Malta and accommodation assistance to ensure a smooth and stress-free transition to your new life in the Mediterranean.

Competitive Compensation

We offer an attractive salary package that reflects your skills, dedication, and contribution to arenaflex. Your compensation will be benchmarked competitively within the industry, with regular performance reviews and opportunities for salary growth as you progress.

Health and Life Insurance

Your well-being matters to us. arenaflex provides comprehensive health insurance coverage and life insurance plans to give you and your loved ones peace of mind and financial security.

Career Growth and Development

At arenaflex, we are deeply committed to the professional development of our team members. You will have access to structured training programs, mentorship opportunities, career progression pathways, and the chance to grow into senior advisory, team lead, or specialized roles within the organization.

Dynamic, Multicultural Work Environment

Join a diverse team of professionals from around the world, all united by a shared passion for customer excellence. Our workplace culture celebrates collaboration, innovation, mutual respect, and the unique perspectives that each team member brings to arenaflex.

Additional Perks and Benefits

• Regular company events, team-building activities, and social gatherings.
• Wellness programs designed to support your physical and mental health.
• Exclusive discounts on arenaflex products and partner services.
• Paid time off, public holidays, and leave entitlements in line with Maltese labor regulations.
• Modern office facilities equipped with everything you need to thrive.

Why Live and Work in Malta?

Malta is far more than just a workplace destination; it is a lifestyle choice that offers an unbeatable combination of professional opportunity and personal fulfillment. This small but vibrant island nation in the heart of the Mediterranean is celebrated for its crystal-clear waters, sun-drenched beaches, historic architecture, and welcoming local culture. With over 300 days of sunshine per year, a safe and friendly environment, and a thriving international community, Malta provides the perfect backdrop for both career advancement and quality of life. English is widely spoken, making it easy for expatriates to integrate, while the rich cultural heritage, excellent cuisine, and countless outdoor activities ensure there is always something new to explore during your time off.

How to Apply

If you are a motivated, customer-focused professional with fluency in Norwegian and a desire to grow your career in a supportive, internationally-minded environment, arenaflex would love to hear from you. This is more than just a job; it is an opportunity to build a meaningful career, immerse yourself in a new culture, and become part of a company that genuinely values its people. Take the next step toward your future with arenaflex and apply today to join our exceptional customer support team in Malta.