Remote Data Entry Specialist – Live Chat Support & Customer Experience Operations (Work From Home, Dominican Republic)

About arenaflex

At arenaflex, we believe that exceptional customer experiences begin with exceptional people. Our team members are recognized for their contributions, leadership, and impact—because every individual has a genuine opportunity to share in the success of the business. Together, we win as a unified force, dedicated to upholding the highest organizational values and delivering on our unwavering promise to provide the world's most outstanding customer experience every single day. We pursue this mission with maximum integrity, in an environment where every person is seen, heard, and valued for who they are. Join arenaflex, and let's lead the way forward, together.

Each year, our organization processes more than five million customer surveys across consumer, business, and merchant segments. The Customer Listening Team—spanning Global Services Group, Global Acquisition and Business Management, and Global Customer Solutions—is responsible for managing the comprehensive end-to-end Voice of the Customer (VOC) strategy. This strategy encompasses the design, programming, and deployment of more than forty customer experience surveys, translated into over ten languages and deployed in more than twenty countries. We are now looking for a talented, detail-oriented, and analytically minded individual to support the transformation and continued innovation of this critical function.

Position Summary

We are hiring a Remote Data Entry Specialist – Live Chat Support & Customer Experience Operations to join our growing team. This is a fully remote opportunity based in the Dominican Republic, offering a competitive hourly rate of $35/hour. The role combines live chat customer support, data entry, and analytical responsibilities, making it an ideal position for someone who thrives in a fast-paced digital environment and enjoys working at the intersection of customer service and data-driven decision-making.

As part of the Voice of the Customer team, you will work closely with cross-functional partners across technology, product, and operations to help capture, define, and deliver high-quality data that powers our customer experience strategy. If you are passionate about data accuracy, customer satisfaction, and continuous improvement, this is your opportunity to build a meaningful career with arenaflex.

Key Responsibilities

• Serve as a frontline representative responding to customer inquiries through live chat, delivering timely, accurate, and professional support while maintaining a customer-first mindset.
• Capture and enter customer data, survey responses, and feedback into internal systems with exceptional accuracy and attention to detail.
• Work closely with utility and product teams to define, frame, document, and capture business requirements related to the Voice of the Customer (VOC) program.
• Develop growing expertise in Voice of the Customer methodologies and leverage that knowledge to help define, transform, and refine data within our large data platform environments.
• Design and build robust data model architecture that supports optimal data processing, standardized metric definitions, and consistent reporting practices.
• Enable big data solutions and batch/real-time analytical capabilities using transformational technologies such as Hadoop, HDFS, MapReduce, Hive, Spark, and Python.
• Deliver innovative analytical solutions that ensure data integrity, quality, and accuracy through rigorous testing at both variable and use-case levels.
• Provide recommendations to enhance capabilities and drive efficiency in computing programs across the big data ecosystem.
• Support user story analysis, elaboration, and the design and development of supporting software programs, testing frameworks, and build automation tools.
• Proactively identify manual, repetitive tasks and develop automated solutions to improve overall quality, speed, and efficiency.
• Collaborate with partners across Global Services Network (GSN) and American Express Technology (AET) teams to prioritize, define, develop, and validate data for diverse use cases within the VOC end-to-end process.
• Maintain documentation of data flows, processes, and standard operating procedures to support team knowledge-sharing and onboarding.

Essential Qualifications

• Hands-on experience with Hive/Hadoop, PySpark, Python, and Shell scripting languages, with a development, release management, and troubleshooting background on data-driven projects—minimum of 3+ years.
• Active collaboration experience with relationship managers and product owners to understand functional requirements and translate them into technical deliverables.
• Strong familiarity with Agile methodologies of delivery, including iterative development where small product increments are released at regular intervals to business stakeholders.
• Excellent written and verbal communication skills, with the ability to articulate technical concepts to non-technical audiences.
• Strong analytical and problem-solving skills, with demonstrated ability to manage multiple priorities in a remote work environment.
• Self-motivated, disciplined, and comfortable working independently in a fully remote setting.
• Reliable high-speed internet connection and a dedicated, quiet workspace suitable for live chat support.
• Residency in the Dominican Republic and legal eligibility to work as an independent contractor or employee in the country.

Preferred Qualifications

• Prior experience in customer support, live chat operations, or data entry roles within a global or enterprise organization.
• Familiarity with customer experience survey platforms such as Qualtrics, SurveyMonkey, or similar tools.
• Experience with Cornerstone or other large-scale data integration platforms.
• Understanding of customer experience metrics, NPS scoring, CSAT measurement, and Voice of the Customer programs.
• Multilingual abilities are a plus, particularly Spanish and English fluency.
• Exposure to data visualization tools such as Tableau, Power BI, or Looker is advantageous.

Skills and Competencies for Success

• Customer Focus: A genuine passion for helping customers and delivering exceptional service experiences through every chat interaction.
• Data Accuracy: Meticulous attention to detail, ensuring every piece of information captured is precise and correctly entered.
• Technical Agility: Comfort with modern data tools, scripting languages, and the ability to learn new platforms quickly.
• Communication: Clear, professional, and empathetic communication in both written chat formats and team collaboration.
• Collaboration: A team player who thrives in cross-functional environments, working alongside product owners, engineers, and business stakeholders.
• Problem Solving: Resourceful in identifying root causes and proposing effective, scalable solutions.
• Time Management: Ability to balance multiple chat sessions, data entry tasks, and project deliverables efficiently.
• Adaptability: Eagerness to embrace change, learn continuously, and contribute to process improvement initiatives.

Career Growth and Learning Opportunities

At arenaflex, we are deeply committed to the professional development of every team member. From day one, you will have access to structured onboarding, mentorship, and a personalized learning path designed to help you grow both technically and professionally. As you deepen your expertise in data operations, customer experience, and emerging technologies, you will have opportunities to expand into roles of greater responsibility—including senior analyst, team lead, and program management positions.

We actively support continuing education, certification programs, and conference attendance, ensuring that our colleagues remain at the forefront of industry best practices. Whether your aspirations lie in advanced data engineering, customer experience strategy, or operational leadership, arenaflex provides a clear and supportive pathway to help you achieve your goals.

Work Environment and Company Culture

arenaflex is more than a workplace—it is a global community built on respect, inclusion, and shared purpose. We believe that diverse perspectives make us stronger, and we are committed to fostering an environment where every colleague feels empowered to bring their authentic self to work. Our culture is rooted in collaboration, innovation, and a relentless focus on the customer.

As a remote team member based in the Dominican Republic, you will be part of a distributed workforce that values flexibility, autonomy, and results. We leverage modern collaboration tools and maintain regular virtual touchpoints to ensure that every team member stays connected, informed, and engaged—no matter where they are located. Our leadership team is approachable, our colleagues are supportive, and our shared mission unites us across geographies and time zones.

Compensation, Perks, and Benefits

We believe that taking care of our colleagues—and their families—is fundamental to long-term success. That is why arenaflex offers a comprehensive benefits package designed to support holistic well-being across every stage of life.

• Competitive Base Compensation: A highly competitive hourly rate of $35/hour, with regular performance reviews and opportunities for merit-based increases.
• Bonus Incentives: Performance-based bonus programs designed to recognize individual and team contributions.
• Financial Wellness and Retirement Support: Comprehensive programs to help you plan for the future, including retirement savings options and financial planning resources.
• Flexible Working Model: Fully remote work arrangement with the freedom to design your ideal workspace and schedule.
• Generous Paid Parental Leave: Supportive parental leave policies to help you bond with and care for your growing family.
• Wellness Programs: Free and confidential access to counseling support through our Healthy Minds program, plus resources for physical, mental, and emotional well-being.
• Career Development and Education: Tuition reimbursement, professional certification support, and dedicated learning opportunities to help you grow your career.
• Global Health and Wellness Access: Depending on location, access to on-site wellness facilities staffed with nurses and doctors, plus virtual healthcare options.

How to Apply

If you are a driven, customer-focused, and analytically minded professional looking to join a forward-thinking organization that values your contributions and invests in your growth, we want to hear from you. This is more than a job—it is an opportunity to shape the future of customer experience at a company that genuinely cares about its people, its customers, and its mission.

Take the next step in your career and become part of the arenaflex team. Apply today and let’s lead the way—together.