Remote Customer Service Representative – Bilingual English & Canadian French (Maine-Based, Pet Industry)

About arenaflex and the Opportunity

At arenaflex, we are passionate about creating moments of delight for the people — and pets — who rely on us every single day. As one of the most dynamic and fastest-growing e-commerce retailers in the pet industry, arenaflex has built a reputation for going above and beyond for our customers, delivering award-winning service that turns first-time shoppers into lifelong fans. We believe that exceptional service is not just a department; it is a philosophy that runs through every conversation, every interaction, and every follow-up.

We are currently hiring full-time Remote Customer Service Representatives to join our nationally recognized customer experience team. This is not a role for someone who simply reads from a script or processes orders. We are looking for empathetic, energetic, and quick-thinking professionals who can engage in meaningful conversations, problem-solve on the fly, and bring genuine warmth to every interaction. If you have a love for pets, an infectious personality, and a desire to help others, this could be the perfect next chapter in your career.

As a remote team member, you will work from the comfort of your own home while collaborating with a supportive network of teammates, coaches, and leaders. The starting wage for this role is $15.50 per hour, with structured opportunities to learn new skills, advance your career, and grow within a company that truly invests in its people. To be considered, you must reside in the state of Maine and be available to work a flexible schedule, including occasional overtime as business needs arise.

What You’ll Do

As a Customer Service Representative at arenaflex, every day will look a little different — and that is exactly what makes this role exciting. You will be the voice and the heart of our brand, helping customers with everything from finding the perfect product for a new puppy to resolving unexpected issues with grace and professionalism. Your responsibilities will include, but are not limited to:

• Engaging directly with customers who reach out through a variety of channels, helping them shop for their new pet, locate the ideal chew toy or accessory, and troubleshoot problems when something does not go as planned.
• Researching and problem-solving to determine the most appropriate solutions for each customer, thinking proactively, and setting timely follow-ups to ensure full resolution of every contact.
• Operating with genuine understanding, active listening, patience, empathy, and kindness when engaging with customers and teammates alike.
• Embracing a willingness to learn every day, sharing and receiving feedback openly, and contributing to a culture of continuous growth and mutual support.
• Collaborating with teammates, direct managers, and cross-functional partners using virtual tools such as Zoom, Slack, and webcams to maintain a highly engaged, customer-centric culture of collaboration.
• Adapting quickly to changing business needs, shifting priorities, and new processes in a fast-paced, evolving environment.
• Maintaining strict confidentiality and security when handling sensitive customer information, in full alignment with company policies and applicable laws.

What You’ll Need to Succeed

Essential Qualifications

• A minimum of 2 years of customer service experience, preferably in a contact center, retail, or e-commerce environment.
• Demonstrated excellent communication skills — written, verbal, and listening — as evaluated through a written assessment.
• Fluency in both Canadian French (Québécois) and English, with the ability to switch seamlessly between the two languages.
• Strong multi-tasking ability, including the capacity to maintain a phone conversation while navigating multiple computer systems and taking accurate notes.
• Proficiency in using computers for data entry, rapid system navigation, and internet-based research to support customer inquiries.
• Adaptability and resilience in the face of change, with the flexibility to shift schedules and work overtime as required by the business.
• Proven ability to maintain confidentiality and safeguard sensitive information.
• A high school diploma or equivalent.
• Ability to successfully pass a background check.
• Residency within the state of Maine.

Technical and Home Office Requirements

• A dedicated, distraction-free work area large enough to accommodate a computer monitor and any additional equipment, free from background noise that could impact the customer experience.
• A work environment that is acceptable for webcam use during meetings and training.
• A reliable, wired, high-speed broadband internet connection with a minimum of 30 Mbps download speed and 10 Mbps upload speed. Candidates must be able to verify and demonstrate this requirement.
• A cell phone or tablet capable of supporting two-factor authentication through the Okta Verify app, or alternatively, a device that can receive SMS messages and phone calls.
• Note: arenaflex will provide the computer, monitor, keyboard, mouse, headset, and webcam. A traditional phone line is not required.

Why Choose a Career in arenaflex Customer Service?

Joining arenaflex means becoming part of something bigger than a job. It means joining a community that values who you are, nurtures what you can become, and celebrates the impact you make every single day. Our customer service team is built on five guiding principles that shape everything we do:

You Belong

arenaflex is a place where you can bring your whole, authentic self to work. Our pet parents, partners, and team members come from all walks of life, and that diversity is what makes us strong. We empower every team member to share their unique perspective and contribute meaningfully to our mission.

You Can Grow

Our culture is designed for people who thrive on delivering results and becoming their best selves — no matter their role or location. With access to mentorship, training programs, and a clear path for advancement, your growth is limited only by your ambition.

You Can Make a Difference

We encourage curiosity, questions, new ideas, and an ownership mindset. At arenaflex, you are not just a representative; you are a problem-solver, a brand ambassador, and a trusted partner in the customer journey.

You Will Get Support

From your very first day, you will receive comprehensive onboarding, ongoing coaching, and a full suite of development resources to help you succeed and thrive in your role.

You Will Get Rewarded

arenaflex offers a competitive compensation package that includes medical and dental insurance, a 401(k) retirement plan, and additional perks designed to support your well-being and financial future. Of course, the greatest reward of all is the opportunity to work alongside smart, driven, and passionate colleagues who care deeply about making a difference — one customer at a time.

Our Commitment to Diversity, Equity, and Inclusion

arenaflex is deeply committed to equal opportunity and to fostering a workplace where everyone feels valued, respected, and empowered. We celebrate diversity in all its forms and are dedicated to creating an inclusive environment for every team member. If you require a reasonable accommodation during the application process or while performing the essential functions of this role — including accommodations related to a disability under the Americans with Disabilities Act or a sincerely held religious belief — we encourage you to reach out to our accommodations team. We are here to support you.

Ready to Join the arenaflex Family?

If you are a motivated, customer-obsessed professional who thrives in a remote environment, loves meaningful conversation, and wants to be part of a fast-growing, mission-driven company, we would love to hear from you. Bring your personality, your bilingual skills, your problem-solving mindset, and your passion for helping others — and let us show you what a career at arenaflex can truly look like.

Apply today and take the first step toward a rewarding role where you can grow, make a difference, and belong.