[Remote] Customer Success Leader - Absence

Note: The job is a remote job and is open to candidates in USA. ComPsych is the worldwide leader in organizational mental health, well-being, and absence management. The Customer Success Leader is responsible for leading a team of Account Managers to ensure strong customer relationships and program performance while driving retention across absence administration accounts.

Responsibilities

• Responsible for leading, coaching, and developing a team of Account Managers; including setting goals, assessing performance, and driving professional growth
• Drive retention and growth across the book of business by proactively managing risk and identifying expansion opportunities
• Act as a leader sponsor in customer consultations, finalist meetings, and internal discussions
• Support team members in navigating complex inquiries, escalated issues, and multi-stakeholder customer environments
• Identify and implement process improvements that enhance service delivery, partner experience, and team efficiency
• Partner cross-functionally with Operations, Compliance, Product, and Sales to resolve issues and advance program goals
• Develop methods for improving customer success operational effectiveness and contribute to strategic planning
• Travel as needed to support partner and customer engagements, including mandatory kickoff events and other key business initiatives
• Perform other duties as assigned

Skills

• 5+ years' demonstrated experience managing or mentoring a team in customer support and relationship management
• Bachelor's degree required
• Excellent communication, presentation, and relationship management skills
• Strong critical thinking, organizational skills, and attention to detail
• Ability to manage competing priorities across team leadership and personal relationship ownership
• Willingness and ability to travel as needed for partner and customer engagements
• Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
• Ability to be present on camera during work-related trainings, meetings, and/or events
• Must be able to sit or stand at a desk for prolonged periods while working on a computer
• Partnership management experience preferred
• Experience in absence management, employee benefits, or a related HR services field a plus
• Advanced degree a plus

Benefits

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• Bonus

Company Overview