[Remote] Global Vice President, Customer Success

Note: The job is a remote job and is open to candidates in USA. Braincube helps manufacturers achieve measurable operational and financial improvements through AI-driven Real-Time Process Optimization. They are seeking a Global Vice President, Customer Success to lead their customer-facing technical organization and ensure customers realize maximum value from their Braincube investment.

Responsibilities

• Own the global customer success strategy focused on retention, adoption, customer satisfaction, and long-term customer value
• Lead customer lifecycle management from onboarding through renewal and expansion readiness
• Develop executive relationships with customer stakeholders across operations, engineering, manufacturing, digital transformation, and executive leadership teams
• Establish customer health monitoring, risk management, and escalation processes
• Ensure customers achieve measurable operational and financial outcomes from their Braincube investment
• Partner closely with Sales leadership to support customer growth and expansion opportunities
• Lead the global Process Optimization Engineering team responsible for helping customers successfully adopt and expand their use of Braincube solutions
• Develop methodologies and best practices that enable customers to identify, prioritize, and execute high-value use cases
• Ensure customers receive expert guidance throughout onboarding, adoption, and value realization activities
• Partner closely with Customer Success Managers and Sales teams to support customer growth and long-term success
• Establish repeatable approaches for customer engagement, use case development, knowledge transfer, and solution adoption
• Drive consistency, quality, and scalability across customer-facing technical engagements
• Lead the global Integration Engineering team responsible for designing and deploying Product Clones that enable customer optimization and business outcomes
• Establish best practices for industrial data modeling, integration, and deployment methodologies
• Ensure high-quality, scalable delivery of Product Clones across customer environments
• Partner closely with Product, Engineering, and Customer Success teams to accelerate customer time-to-value
• Develop standards for data quality, architecture governance, and deployment excellence
• Build, develop, and lead a high-performing global organization focused on customer outcomes and operational excellence
• Recruit, coach, and retain top talent across Customer Success, Optimization & Integration Engineering
• Establish clear performance metrics, accountability frameworks, and development plans
• Foster a culture centered on customer value, teamwork, innovation, and continuous improvement
• Partner effectively across Sales, Product, Engineering, Marketing, and Executive Leadership

Skills

• 10+ years of leadership experience in industrial software, manufacturing technology, process optimization, advanced analytics, AI, SaaS, or related industries
• Proven experience leading customer-facing technical organizations
• Experience managing Customer Success, Process Engineering, Industrial Analytics, or similar teams
• Strong understanding of manufacturing operations and industrial processes
• Demonstrated success driving customer retention, business outcomes, and organizational performance
• Experience building and scaling global teams
• Strong executive communication and relationship-building skills
• Experience with Industrial AI, Real-Time Process Optimization, advanced process control, manufacturing analytics, or Industry 4.0 technologies
• Experience serving customers in Chemicals, Oil & Gas, Building Materials, Mining & Metals, Pulp & Paper, Food & Beverage, or Life Sciences industries
• Experience developing value realization programs and outcome-based customer engagement strategies

Benefits

• Comprehensive Medical, Dental, and Vision coverage - 100% employer paid
• Company-paid life insurance, short-term & long-term disability
• 401(k) with up to 6% company match
• Health Savings Account (HSA) and/or Flexible Spending Account (FSA)
• 25 days of paid time off (PTO)
• 13 paid holidays
• Paid parental leave and paid emergency medical and recovery leave
• Matrimony Leave

Company Overview