[Remote] CXI Consultant 🚧

Note: The job is a remote job and is open to candidates in USA. Glassbox is a leading force in shaping digital experiences, helping organizations uncover digital issues and enhance accessibility. They are seeking a Customer Experience Insight Consultant to support enterprise customers in leveraging the Glassbox platform through expert guidance and insight delivery.

Responsibilities

• Analyze customer data to uncover actionable insights that drive measurable business impact
• Deliver training, workshops, and enablement sessions to build customer capability and confidence
• Present insights and strategic recommendations to senior and executive stakeholders with clarity and influence
• Define KPIs, measurement frameworks, and value narratives aligned to customer objectives
• Lead and execute instrumentation of the Glassbox console for customers, ensuring accurate, scalable, and business‑aligned data capture
• Translate customer requirements into clear tagging and instrumentation plans, advising on best practices and long‑term maintainability
• Use technical knowledge (regex, HTML, and basic coding concepts) to understand customer implementations, support instrumentation decisions, and enhance analytical depth
• Collaborate with internal teams to ensure customers receive cohesive, high‑quality support throughout their analytics journey
• Build strong relationships across digital, product, UX, analytics, and operations teams
• Guide customers on how to embed insights into their workflows, decision‑making processes, and operational rhythms
• Support renewal and expansion efforts by demonstrating value, identifying new use cases, and strengthening customer advocacy
• Partner with internal teams to ensure alignment, smooth delivery, and a unified customer experience

Skills

• 5+ years of experience in digital experience analytics, customer insights, or related data‑driven consulting roles
• Strong understanding of the banking industry and digital experience analytics landscape
• A minimum of 2 years experience of using Glassbox or similar DXA tools to analyse data, find struggles and deliver actionable insights
• Proven experience in utilising DXA tools to create UX optimisation reports and providing actionable optimisation recommendations
• Proven track record in calculating optimization ROI
• Confident presenter with strong storytelling and communication skills
• Skilled at building relationships with senior stakeholders and cross‑functional teams
• Technical aptitude including regex, HTML, and basic coding concepts
• Bachelor's degree or equivalent experience
• Analytical, structured, and able to distill complexity into clear narratives
• Comfortable engaging executives, analysts, and technical teams with equal confidence
• Proactive, resourceful, and able to maintain momentum in dynamic enterprise environments
• Strong collaborator who builds trust and influences without authority
• Strategic thinker with a hands‑on approach to insight delivery and customer enablement
• Operates with ownership, follow‑through, and a commitment to measurable outcomes

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