[Remote] Professional Services Associate Consultant
Note: The job is a remote job and is open to candidates in USA. Connect Tech+Talent is seeking a Professional Services Associate Consultant to support the delivery of exceptional consulting services to clients in North America and EMEA. The role involves gathering client requirements, assisting in software configuration, and developing technical knowledge to drive positive customer outcomes.
Responsibilities
- Learn our products and features, as well as systems, software development, and business processes
- Develop technical knowledge through training, mentoring, and hands-on experience
- Apply growing technical expertise to support client implementations and other professional services engagements
- Assist in identifying and resolving business or technical issues under guidance from Consultants and Solutions Architects
- Support the configuration and customization of solutions to meet client requirements
- Participate in client meetings and interactions with supervision from experienced team members
- Help gather and document client needs and requirements
- Develop skills in communicating technical concepts to non-technical stakeholders
- Support client adoption activities and implementation efforts
- Learn to represent the company professionally and demonstrate the value of our solutions
- Support project activities from inception to completion
- Help track progress against timelines and deliverables
- Learn project management methodologies and apply them in daily work
- Assist in identifying potential risks that could impact project success
- Support client expectation management throughout the project lifecycle
- Assist in preparing reports and presentations for internal and client stakeholders
- Document solutions and configurations under guidance from Consultants and Solutions Architects
- Help capture relevant information for knowledge base articles
- Maintain accurate and detailed records of project activities and decisions
- Contribute to the organization and accessibility of project documentation
- Adopt all processes, best practices, and operational elements to ensure consistency
- Work effectively with team members and cross-functional teams
- Participate actively in knowledge sharing sessions and team meetings
- Seek mentorship and guidance from experienced consultants
- Demonstrate a collaborative attitude and willingness to learn from others
- Support the Professional Services Consulting Manager and team in achieving objectives
Skills
- 1-3 years of experience in technical or business consulting, customer-facing roles, or a related field
- Basic understanding of enterprise software solutions
- Aptitude for learning technical systems and processes
- Strong analytical thinking and problem-solving capabilities
- Ability to approach problems methodically and logically
- Basic understanding of project management concepts
- Good verbal and written communication abilities
- Bachelor's degree required, degree in Computer Science, Information Technology, Business, or related field a plus
- Willingness to travel up to 20% (domestic and international) to support client engagements
- Some experience with enterprise software or SaaS platforms preferred
- Familiarity with UX/UI design principles a plus
- Client-facing experience a plus
- Interest in software configuration and customization
- Relevant certifications a plus but not required
- Recent graduates or early career professional's welcome
Company Overview