[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Wheels Up is a global leader in on-demand private aviation, committed to providing safe, reliable, and enjoyable private air travel. The Account Manager will manage air charter flights for clients, balancing customer expectations with budgetary constraints while delivering superior service and maintaining a diverse portfolio of customers.

Responsibilities

• Evaluate client needs, pricing, availability, and other relevant market factors to select most appropriate aircraft, crew, and other vendors for each charter, including executing contracts as necessary
• Support client bookings in all aspects of day-to-day trading, including taking appropriate steps to resolve grievances and handle unexpected occurrences
• Ensure that flights comply with domestic and international regulations applicable to the charter market
• Analyze market conditions, competitors’ capabilities, rate tolerance, and other factors to produce timely and well researched quote responses
• Support the Group’s Customer First initiative to its full extent
• Conduct sales calls and client visits as directed by your manager and in line with annual KPIs
• Work with Outside Sales team to effectively manage client relationships and flight logistics
• Ensure job flight files are updated and closed correctly
• Full compliance with company procedures and protocols
• Provide support for Out of Hours coverage
• Provide updates on sales pipeline
• Achieving targets set for each financial year
• Maintenance and growth of existing client base
• Assisting with client care activities and supplier relations
• Speedy turnaround of new and existing client enquiries
• Ensuring all new enquiries are entered correctly into CRM and updated on a regular basis
• After sales service and orderly maintenance of paperwork/files
• Research relevant industry data to create new sales leads

Skills

• Very good understanding of changing charter markets and regulatory environment for both operators and clients
• Ability to analyze data and incorporate it into a sound decision-making process
• Customer focused with good people skills and the ability to form relationships with key individuals
• Ability to communicate effectively and professionally, with a strong telephone manner
• Ability to anticipate and out manoeuvre rivals in competitive tenders
• Experience working in an international environment with global operators and clients
• Knowledge of international restrictions and permitting
• Ability to generate consistent GP for the company
• Excellent time management skills to ensure rigorous contract and project deadlines are met
• Well organized and resourceful
• IT literate with the ability to learn the functions of a new system
• Numerate, efficient and accurate, with strong negotiation skills
• Must be competitive, highly motivated and hungry to win business
• Logical approach to problem solving and adapt at keeping up with a changing situation
• Flexible, calm under pressure, and able to create/implement solutions to unique problems
• Demonstrate knowledge of Air Partner services, and ability to promote the brand at all times

Benefits

• Commission
• Incentive program, which rewards individual and organizational performance
• Tuition Reimbursement
• Competitive 401(k)
• Comprehensive Medical, Dental, and Vision Insurance
• Complimentary access to mental health and wellness counseling through Spring Health
• Financial planning assistance through WellCents
• A variety of additional programs and services in support of your total well-being

Company Overview

Company H1B Sponsorship