[Remote] Strategic Account Manager - USA and Canada Market
Note: The job is a remote job and is open to candidates in USA. HBX Group is the world’s leading technology partner in the travel industry, connecting local and global brands. The Strategic Account Director will lead the development and growth of key strategic client relationships across the USA and Canada, focusing on optimizing performance and maximizing revenue through tailored growth strategies.
Responsibilities
- Manage and grow a portfolio of top-performing strategic clients and travel advisor groups
- Build strong, influential relationships with senior stakeholders across client organizations
- Act as the primary liaison between clients and the HBX Group ecosystem
- Analyze portfolio performance using available tools to identify growth opportunities and risks
- Develop and implement strategic account plans aligned with client business objectives
- Drive growth across accommodation, ecosystem products, and overall profitability
- Identify opportunities to increase product attachment and cross-sell solutions
- Lead regular client meetings (virtual and in-person) to review performance, agree on actions, and identify new opportunities
- Provide insights, recommendations, and updates on HBX products and services
- Maintain a continuous feedback loop to refine strategy and ensure relevance
- Create and manage commercial agreements that drive revenue growth and efficiency
- Influence client buying behavior through value propositions and strategic initiatives
- Lead negotiations with a strong focus on profitability and long-term partnership
- Work closely with internal teams (Pricing, API, Marketing, Sourcing, Operations, Sales)
- Ensure alignment across Retail teams (Account Managers, BDMs, Regional Directors, Sales Executives)
- Drive joint initiatives such as marketing campaigns, distribution optimization, and technical integrations
- Escalate and resolve technical or commercial issues proactively
Skills
- Strong experience in strategic account management and B2B sales
- Exceptional stakeholder management and influencing skills at senior levels
- Highly developed commercial acumen and negotiation capabilities
- Strong analytical mindset and data-driven decision-making
- Excellent communication and presentation skills (both creation and delivery)
- Ability to manage multiple priorities and thrive in a fast-paced environment
- Strong collaboration and cross-functional leadership capabilities
- Advanced Excel (analysis, reporting, profitability tracking)
- Strong PowerPoint skills for executive presentations
- Experience with Salesforce, Salesloft, and/or Tableau
- Ability to interpret dashboards, KPIs, and large data sets
- 3–5+ years of experience in sales or account management within the travel industry
- Experience managing strategic or high-value accounts
- Proven track record of driving growth, cross-selling, and client retention
- Strong understanding of profitability, pricing, and commercial performance
- Fluent in English
- Bachelor's degree in Business, Tourism, or related field is desirable
- Good understanding of APIs and technical integrations
- Experience working with travel agencies, consortia, or retail distribution channels
- French is strongly preferred
Benefits
- As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.
- Have the opportunity to build strong and lasting business relationships and friendships from around the world.
- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
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