[Remote] Specialist, Human Resources (Tier 2.5)

Note: The job is a remote job and is open to candidates in USA. Ross Stores, Inc. is a leading off-price retail chain with over 2,200 stores and a commitment to diversity and inclusion. The HR Specialist will manage associate relations, ensuring timely responses to concerns and compliance with HR protocols, while providing guidance to leadership on policy and disciplinary actions.

Responsibilities

• Conduct remote investigations as assigned by the Director/HR Manager/Supervisor identified through Case Management, Alertline, Social Media, and other modes of communication
• Follow HR Services investigations to ensure consistency and mitigate risk. Enter case notes and supporting documentation, including reporting and video from investigations into the Case Management system daily and in a timely/thorough manner
• Work with business partners to create a specific, measurable, actionable, realistic, and time-bound action plan with appropriate accountability within the investigation plan
• Advise on Corrective Action Guidelines adherence and counsel Leadership on policy violation disciplinary action to ensure consistency
• Assist Leadership in redirecting Associates when necessary and formulating action plans with Leaders when potential associate problems are identified
• Provide counsel and guidance to Field Leaders, Distribution Leaders and Corporate Leaders, appropriate HR Business Partners and Associates
• Review and approve involuntary separation requests for Stores and Distribution Centers. Escalate as necessary
• Facilitate and engage in ADA Interactive conversations based on requests from business units, documenting in the case management system and following up as needed
• Work with the Supervisor to interpret HR policies and procedures. Assist Field, Store, Distribution, and Corporate Leaders in redirecting associates when necessary; formulate action plans with managers when potential associate problems are identified
• Work with Supervisor to provide analytics and make recommendations to HR Leadership regarding potential associate relations issues based on trends
• Gather critical data (reporting, associate files, policy sign-offs, etc.) to assist Investigators in responding to allegations, 3rd Party charges, Unemployment claims, etc
• Coordinate and investigate Department of Labor claims as assigned. Attend state hearings as required, communicate with leaders on compliance standards, and partner with the Finance Team on the issuance of settlement payments as ordered. Track, record, maintain records, and partner with Legal as needed
• Guide Field, Store, Distribution, and Corporate Leaders in implementing and communicating policies and procedures
• Meet established Service Level Expectations (SLE's), including expected case closure productivity and days to close
• Follow all HR Services Investigations protocols and communications processes
• Final Pay and effective scheduling within guidelines
• Recommend follow-up on appropriate disciplinary action for repeat compliance issues
• Assist in evaluating Human Resource training needs based on trends identified in case management; recommending training topics to be presented for Field, Store, Distribution, and Corporate Leaders
• Recommend HR Policy and process improvement recommendations to the Manager/Supervisor in response to changing needs or trends
• Monitor final pay and effective scheduling compliance within guidelines
• Special projects and other duties as assigned

Skills

• Two or more years of HR experience preferred
• Bachelor's degree preferred
• Some investigation experience preferred
• Demonstrates the ability to deal with ambiguity
• Excellent oral and written communication skills
• Work independently
• Excellent analytical and customer service skills
• High attention to detail and accuracy
• PowerPoint, Excel, and Word proficient

Benefits

• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.
• We strive to be a positive force in our community.
• Career growth. We develop industry leading talent because Ross grows when our people grow
• The position may be performed remotely anywhere within the United States.

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