[Remote] Customer Service Representative I (Remote)
Note: The job is a remote job and is open to candidates in USA. Global Talent Scouts is a staffing service seeking a Customer Service Representative I to assist Medicaid beneficiaries through various communication channels. The role involves providing exceptional customer service, helping members understand healthcare options, and documenting interactions accurately.
Responsibilities
- Handle high-volume inbound calls from Medicaid beneficiaries and authorized representatives
- Provide choice counseling and assist members in selecting healthcare plans
- Accurately document member information and call details
- Respond professionally to inquiries from members, providers, and local county offices
- Complete outbound follow-up calls as needed
- De-escalate complaints and grievances, escalating issues when appropriate
- Manage up to three concurrent chat sessions assisting members with enrollments, disenrollments, appeals, and general questions
- Complete offline work assignments and administrative tasks
- Perform additional duties as assigned
Skills
- High School Diploma or GED
- 1–3 years of inbound call center customer service experience
- Strong verbal and written communication skills
- Ability to work effectively in a fast-paced environment
- Excellent attention to detail
- Strong typing and data entry skills with high accuracy
- Proficiency with Microsoft Word, Excel, and Outlook
- Ability to read, interpret, and follow policies and procedures
- Demonstrated professionalism during stressful or challenging situations
- Associate degree
- Healthcare customer service experience
- Knowledge of Medicaid programs
Benefits
- Remote work opportunity
- Comprehensive training and support
- Clear performance expectations
- Ongoing coaching and development
- Performance-based incentives
- Potential opportunities for long-term employment and career growth
Company Overview