[Remote] National Benefits Administrator

Note: The job is a remote job and is open to candidates in USA. USI Insurance Services is one of the largest insurance brokerage and consulting firms in the world, and they are seeking a National Benefits Administrator to support multiple client accounts utilizing benefits administration software. The role involves providing exceptional service, managing benefits systems, and acting as the primary contact for clients regarding their benefits administration needs.

Responsibilities

• Provide best-in-class service to manage and retain clients and drive growth
• Identify appropriate benefits administration system specific to each client’s needs. Build and manage system for assigned book of clients
• Serve as primary contact for the benefits administration system and applicable workflows. Includes accurate and timely eligibility, enrollment, EOI, billing, COBRA, and other benefit changes
• Provide insurance and benefits administration technical expertise to clients and internal account management and sales team
• Assist with carrier and vendor related issues. Act as the liaison between carriers and vendors
• Manage carrier sites on behalf of clients as needed
• Participate in client meetings regarding benefits administration system and processes
• With guidance, communicate strategy/value on the benefits administration system and processes
• Assist in developing employee communications. Includes enrollment procedures, benefit changes, and system clarifications
• Provide resolution support and oversight for employee issues
• Participate in peer review process as both a participant and reviewer of standard and complex deliverables
• Follow department procedures to ensure a consistent employee and client experience
• Work collaboratively with team members to support all clients as needed
• Set up and maintain data integration files when automation is not available. Enter data timely and accurately per carrier/vendor instructions
• Keep current on benefits administration technology and trends

Skills

• 2-3 years of customer service experience related to employee benefits
• High School Graduate required
• Advanced understanding of employee benefits administration systems
• Comfortable with internet-based programs and Microsoft Office products
• Strong communication skills
• Detail oriented and able to prioritize
• Ability to carry out complex tasks with many concrete and abstract variables
• Able to work in a fast-paced, team environment with minimal instruction
• Able to define problems and generate potential solutions
• College degree preferred
• Employee Navigator benefit administration or comparable preferred

Benefits

• Competitive pay
• Incentives
• Benefits
• Summit Awards program, rewarding excellence
• Employee programs that recognize outstanding achievement
• Award-winning wellness program
• College scholarships for associates' children
• Financial help in times of need
• Medical
• Wellness
• Dental and vision
• 401(k)
• Flexible spending and health savings accounts
• Short and long-term disability
• Life insurance
• Other unique employer-sponsored and voluntary programs
• Generous paid time off policy
• Paid family leave benefit
• Paid holiday time
• Bonus eligible position with a target incentive of 5%

Company Overview