[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Cedar is a leading healthcare technology company focused on improving the patient financial experience. They are seeking a Technical Account Manager to manage the technical aspects of client relationships, drive product adoption, and ensure the health of integrations post-launch.

Responsibilities

• Manage the technical aspects of Cedar’s relationship with our strategic and mid-market clients
• Externally, liaise with operational and technical client stakeholders to drive product adoption and improve integration health
• Internally, serve as the voice of the customer to key organizations - engineering teams, account management and product managers
• Provide technical governance and develop technical account plans
• With leadership support, manage client integration health and mitigate risks. Proactively identify and triage issues, produce plans of action and solution proposals, and work cross-functionally with engineering counterparts for resolution or mitigation. To do so, you will need to groom tickets, stories, or requests
• Partner with Client Managers to build client partnership: QBR planning, expansion strategy, and cross-selling or upselling initiatives

Skills

• Minimum 2 years professional experience, with 1+ years experience in a client-facing technologist role, driving technical project leadership and/or technical account management in an enterprise or mid-market setting
• Strong technical acumen: analytical capabilities with proficiency in SQL, prior experience working with technical systems (APIs, SSOs, technical integrations, secure file exchanges) and the ability to quickly learn new technologies and systems
• Track record of effectively leading or co-leading outcomes-focused client conversations. Ability to influence stakeholders' decision making and establish credibility as the technical subject matter expert for their service or solution
• Experience communicating clear technical and business requirements to engineering: Understanding client needs, synthesizing requirements, and steering solution design to meet business and operational needs
• You feel comfortable working in a thriving entrepreneurial environment and have some level of comfort navigating through times of ambiguity
• Lastly, you should be EXCITED about Cedar's mission of improving the healthcare financial experience
• Ideally, a background working with any of the following: enterprise health care systems, digital consumer payments or backend payment processing technologies, enterprise system integrations

Benefits

• This role is also equity eligible
• This role offers a competitive benefits and wellness package
• A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
• Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
• For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
• 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
• Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
• Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
• Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
• Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally

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