[Remote] Network Engineer

Note: The job is a remote job and is open to candidates in USA. HCLTech is seeking a Network Security Engineer with strong hands-on experience in Palo Alto firewalls to join their security operations team. The role focuses on incident handling, change execution, troubleshooting, and compliance support in an enterprise managed services environment.

Responsibilities

• Provide support for Palo Alto Networks firewalls (PA‑Series / VM‑Series) in an enterprise environment
• Perform firewall rule provisioning, modifications, cleanup, and optimization in line with security best practices and change management processes
• Troubleshoot P1/P2 incidents, traffic flow issues, VPN connectivity problems, and security policy failures
• Manage and support Panorama, including policy deployment, logging, and health monitoring
• Handle Site‑to‑Site and Remote Access VPNs (IPSec / SSL / GlobalProtect)
• Perform impact analysis and risk assessment for firewall changes (AlgoSec exposure preferred)
• Work closely with SOC, NOC, and application teams to resolve security and connectivity issues
• Ensure accurate ticket handling, documentation, and SLA adherence using ServiceNow
• Support firewall upgrades, patches, and vulnerability remediation activities
• Maintain operational documentation, SOPs, and audit evidence as required

Skills

• Strong hands-on experience with Palo Alto Networks firewalls (configuration, troubleshooting, operations)
• Good understanding of TCP/IP, routing fundamentals (BGP/OSPF – basic), NAT, security zones, and access control policies
• Hands-on experience with VPN technologies (IPSec / SSL / GlobalProtect)
• Experience working in a 24×7 operational / managed services environment
• Strong exposure to ServiceNow for Incident, Change, and Service Request management
• Experience in L2/L3 operational support, handling escalations and RCA
• Experience with AlgoSec for firewall policy analysis, risk simulation, and rule optimization
• 5–8 years of relevant experience in Network / Security Operations
• Willingness to work in 24×7 rotational shifts, including weekends and on-call support
• Prior experience working with Palo Alto TAC (or OEM support teams)
• Exposure to compliance frameworks, audits, and evidence collection
• Experience with other security technologies (Proxy, IDS/IPS, WAF – exposure only)
• PCNSA / PCNSE – Palo Alto Networks (strongly preferred)
• ITIL Foundation
• CCNA / CCNP (Security) – good to have

Benefits

• Performance-based bonuses subject to company policies
• Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
• Employee assistance program
• 401(k) retirement plan
• 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
• 10 paid holidays per year

Company Overview

Company H1B Sponsorship