[Remote] Specialty Pharmacy - Client Success Analyst
Note: The job is a remote job and is open to candidates in USA. Loopback Health is a healthcare data company dedicated to improving access and outcomes for complex patients. They are seeking a Client Services Analyst to serve as the main point of contact for Health System clients, ensuring effective communication and support throughout the client relationship lifecycle.
Responsibilities
- Operate as the lead point of contact for all matters specific to the assigned client base
- Directs clients in the best practices and recommended usage of new software features
- Maintain a healthy client portfolio by engaging with clients, driving client return on investment, and continually nurturing the relationship of Loopback with its client base
- Clearly communicate the progress of monthly/ quarterly initiatives to both clients and management
- Monitor and evaluate the user interface, workflow, and provide suggestions for future product enhancements based on client feedback
- Troubleshoot any client problems, identify the root cause of the problem, and use tools and resources appropriately to resolve or escalate the problem
- Validate report changes to ensure minimal client disruption when releasing new reports
- Write and maintain client-specific logic to tag populations of interest, improving client navigation of platform
- Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
- Identify and cultivate opportunities and collaborate with the sales team to ensure continual growth and success
Skills
- Skills in Microsoft Excel, PowerPoint, and Word
- Experience working in a health system specialty pharmacy
- Experience with Microsoft PowerBI
- Experience managing the implementation, optimization, utilization, and maintenance of large data sets
- Strong independent worker/self-starter with ability to work individually, while simultaneously contributing in a team environment
- Passionate and decisive customer service-oriented person
- Ability to work with aggressive schedules and deadlines
- Experience managing clients or customers
- Experience with SQL and ability to write advanced formulas in data management languages
- Bachelor's degree in Computer Science, Information Systems, Business, or related field
Company Overview