[Remote] Senior Account Manager | Commercial

Note: The job is a remote job and is open to candidates in USA. Ramp is building the smart infrastructure for finance teams, automating how businesses manage their spending. The Senior Account Manager, Commercial is responsible for driving product adoption and strategic growth across a portfolio of commercial customers, while serving as a trusted advisor and mentor within the team.

Responsibilities

• Build deep, trust-based relationships with decision makers and executive stakeholders across your book of business, becoming a go-to partner and driving genuine excitement around Ramp
• Conduct consultative discovery that uncovers second and third-level pain points, and position solutions that clearly tie to customer needs and business outcomes
• Own retention, adoption, and expansion across your portfolio — driving urgency through value-led conversations and overcoming complex objections with confidence
• Develop and execute multi-threaded account strategies, identifying key stakeholders and building relationships across multiple contacts and levels within each account
• Lead high-impact Executive Business Reviews (EBRs/QBRs), delivering structured, audience-tailored presentations that align on strategy, surface growth opportunities, and showcase Ramp's roadmap
• Manage SFDC pipeline with precision, maintaining accurate notes, forecasts, and opportunity data that can be leveraged for account-level planning and reporting
• Serve as a product expert, consulting on core integrations (ERP, HRIS) and distinguishing between customer-side configuration issues and Ramp platform issues to drive faster resolution
• Deliver targeted, prioritized product feedback on behalf of your customers to influence Ramp's roadmap
• Proactively identify process improvements across tooling, dashboards, and GTM workflows, and drive those improvements forward
• Act as an onboarding buddy and mentor to new team members, contributing to continuing education and the overall success of the Commercial AM team
• Collaborate cross-functionally with product, support, and marketing teams, communicating proactively and managing stakeholder expectations effectively

Skills

• 5+ years of account management or B2B sales experience, with a track record of driving expansion and retention within a commercial or mid-market portfolio
• Demonstrated ability to run executive-level conversations and multi-thread across complex organizations
• Strong discovery and consultative selling skills — you know how to dig beneath the surface and tie solutions to real business pain
• Excellent verbal and written communication skills, with the ability to tailor your message to any audience — from finance analysts to C-suite executives
• Strong organizational and project management skills, with the ability to independently prioritize a large, active book of business
• Experience maintaining CRM hygiene (Salesforce preferred) and leveraging pipeline data for account forecasting
• High adaptability and comfort operating in a fast-moving, evolving environment
• Bachelor's degree from an accredited university
• Experience in financial services or fintech sales
• Background at a high-growth startup
• Proficiency in Salesforce, Outreach, or similar productivity tools
• Familiarity with accounting software (e.g. NetSuite, QuickBooks, Xero, Sage) and/or accounting knowledge (CPA a plus)

Benefits

• Flexible PTO
• Unlimited AI token usage
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (80 days) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation support to NYC or SF (as needed)
• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay
• Employee Assistance Program and virtual care through Lumino Health
• Private medical insurance through Freedom Elite
• Virtual GP and at-home care via eMed x Livi
• Workplace pension through Penfold, with salary sacrifice option
• Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay

Company Overview

Company H1B Sponsorship