[Remote] Software Engineer - Support (USA Only - 100% Remote)

Note: The job is a remote job and is open to candidates in USA. Close is a CRM company focused on helping teams sell more effectively. They are seeking a Software Engineer to build tools and AI systems for their Support team, enhancing customer satisfaction and operational efficiency.

Responsibilities

• Build internal tools that scale Support. Design and ship the systems that Support Engineers and Support Reps rely on daily — AI drafting tools, autonomous reply systems, workflow automation, reporting dashboards, and anything else that removes friction from the support operation
• Own projects end to end. You're the engineer who takes "this part of the workflow is painful" to "this part of the workflow doesn't exist anymore." No PM intermediary, no thrown-over-the-wall requirements. You work closely with the Support team to understand what to build, then you build it
• Ship customer-facing tools when they take work off the queue. You’ll build self-service migration scripts and diagnostic tools customers can run themselves instead of opening a ticket
• Collaborate closely with Support. Reps and Engineers are your primary users and your best source of requirements. You're embedded enough that you see what's actually broken before anyone files a ticket
• Improve the systems underneath the work. Better abstractions, more reliable integrations across Close, Stripe, Twilio, and the rest of the stack. What you build today becomes infrastructure the team builds on tomorrow
• Experiment and ship. The team has real latitude to try new approaches. If there's a better way to do something, you're encouraged to prototype it, measure it, and ship it!

Skills

• 3+ years of Software Engineering experience
• Ability to write clean, production-quality code
• Degree or rigorous experience in Computer Science, Mathematics, Physics, Electrical or Mechanical Engineering
• Fluent in Python, Rust, Go, or Typescript/Javascript
• Experience building information retrieval systems using semantic search / RAG
• Ability to think about upstream and downstream consequences before committing to a solution
• Fluent in AI tools like Claude, Codex, Pi, with understanding of code debugging
• Strong written communication skills for technical specs, PRs, and Slack messages
• Comfortable with autonomy in managing work and priorities
• Located in US time zones (ET, CT, MT, or PT)

Benefits

• Competitive pay plus an organization-wide goal-based bonus
• ~5 weeks of PTO to start. Plus a 1-week all-company Winter Holiday Break and paid US holidays. You'll earn 2 extra days for every year you're with Close.
• Paid leave for primary and secondary caregivers
• A 1-month paid sabbatical every 5 years with the team
• Two medical plans with Close covering 99% of your premium, plus Dental, Vision, HSA, FSA, and company-paid Long-Term Disability
• We match your contributions up to 6%, vested immediately

Company Overview