[Remote] Account Supervisor, Corporate Reputation

Note: The job is a remote job and is open to candidates in USA. MikeWorldWide (MWW) is a public relations agency seeking an Account Supervisor for their Corporate Reputation team. The role involves managing client relationships, leading strategic media programs, and mentoring junior staff while driving results in the corporate and B2B space.

Responsibilities

• Serve as the primary, day-to-day client contact; anticipate client needs and prepare in advance, troubleshooting clients’ problems as they arise; ensure that all accounts are strategically on target with client business objectives
• Proactively respond to and facilitate client requests – interacting with senior level colleagues and delegating work to junior team members
• Proactively generate winning ideas and opportunities to support client objectives
• Lead client meetings and planning sessions as well as internal account team strategy sessions and brainstorms
• Maintain solid relationships with top-tier media and drive results for strategic media programs
• Moderate media interviews and lead media training for C-level executives; oversee creation of media briefs, key messages and talking points; initiate implementation of media events such as press conferences, briefings and media tours; serve as the on-site agency contact for clients’ events
• Demonstrate excellent writing skills – press releases, creative pitches, media audits and reporting, strategic recommendations, briefing documents, etc
• Maintain a thorough understanding of clients’ businesses and industries; actively follow and understand emerging issues, trends and news impacting your clients’ business, and proactively advise the team and client regarding how best to leverage or address these developments
• Manage and mentor teams; facilitate teamwork and learning opportunities by delegating and involving junior staff whenever possible; review materials drafted by junior staffers and supervise media outreach
• Demonstrate superior presentation skills and proven ability to present plans and “sell in” new ideas
• Actively support the new business pitch process (research and capabilities presentations and/or contribute media ideas for broader presentations) and attend new business pitches as appropriate

Skills

• At least 5 years of experience serving in a full-time role either in a public relations agency or the communications department of a company in a relevant industry
• Bachelor's degree in communications, public relations, a related field or liberal arts
• Experience working with corporate/B2B clients is required
• Proven track record for setting a standard of excellent and consistent work, delivering superior client service at all times
• Excellent process and organizational skills; attention to detail is a must as the role's primary focus is staying ahead of the client and keeping the team focused on meeting deliverables
• Experience managing staff across multi-dimensional accounts (both up and down)
• Demonstrated proficiency in media writing and media relations (writing releases and bylines, ability to find creative angles, developing targeted media pitches and pitching to traditional and emerging media)
• Proven track record of fostering strong relationships with journalists and generating earned media coverage
• Demonstrated understanding of digital and social media and how they work together with traditional media relations
• Ability to think on your feet and 'get smart quickly' – understanding and learning different business sectors swiftly
• Excellent time management skills and project management capability (can execute against multiple tasks; keeps account team abreast of timelines, managing up to superiors to ensure deadlines are met)
• Maintain a professional, client-ready demeanor and presence; keep a high standard of etiquette in all communications and interactions
• Superior oral and written communication skills; great eye for consistency and proofreading skills
• Comprehensive understanding of Microsoft Office Suite and proficiency with Muck Rack, Cision, Moreover, Factiva, TV Eyes and other monitoring tools
• Ability to travel as necessary contingent on client and new business needs

Benefits

• We believe in flexibility and have the structure to make that our reality.
• MWWLife is our robust suite of benefits, programs, and incentives designed to support our employees’ experience during every phase of their careers.
• Forged in the spirit of flexibility and growth, it’s about the freedom to live your best life, both personally and professionally, and embodies the culture of caring that we cultivate at MikeWorldWide.
• Unlimited PTO
• Pre-PTO Mental Health Awareness Days
• Friday Freeze Summer Fridays
• Commuter Benefits
• Professional Trainings and Workshops
• Phone and Mental Health/Wellness Stipend
• Offices are closed between Christmas Eve and New Year's Day

Company Overview