Customer Service Representative - Remote | WFH
Join our dynamic team as a Remote Customer Service Representative and become a pivotal part of our customer support during tax season. In this role, you will be the first point of contact for our users, assisting them with a range of product and software issues. Your responsibilities will include guiding customers through downloading, logging in, basic navigation, document importation, printing... filing, and answering basic tax-related queries. We are committed to your growth and will provide ongoing training to ensure you are well-equipped to meet the needs of our customers.
Compensation
And Benefits Competitive hourly rate starting at $18, with the potential to earn $2,880 USD per month based on a minimum commitment. A $300 bonus upon completion of 5 days of comprehensive training, provided you graduate and complete 10 calls. Flexible scheduling options allow you to create a work schedule that fits your life, available anytime between 8 am and 10 pm EST, Monday through Sunday. Training And Support A structured 5-day training program, 8 hours per day, including a 1-hour lunch break, to prepare you for success. Assignment of a Subject Matter Expert (SME) to assist you during live calls and a Marketplace Performance Specialist (MPS) to act as your advocate and support. What We Are Looking For Exceptional communication skills and a genuine passion for helping others. Individuals eager to ensure a smooth and seamless tax filing experience for our customers. Self-motivated team players who are excited to join a supportive and engaging team environment.
Why Join Us
Opportunity to be a part of a team that values your contribution and offers continuous support for your career development. Flexibility to build a schedule that works for you, ensuring a work-life balance. A chance to be the friendly face and expert that our customers rely on during tax season. Note To qualify for the $300 training bonus, candidates must complete the entire 5 days of training, graduate, and fulfill the call requirement. The starting pay rate is $18.00 gross per hour. A minimum of 20 hours per week or 40 hours per cycle is required, with hours to be scheduled anytime from Monday to Sunday, between 8 am and 10 pm EST. Additional fees apply, including a $2.00 per hour Marketplace Licensing Fee and a $1.00 LiveXchange Service Fee. Join Our Team! Become a key part of our customer's journey and help them navigate the complexities of tax season with ease and confidence. We're excited to welcome you aboard as our next Customer Service Representative and TurboTax Product Expert. Employment Type: Full-Time Salary: $ 18.00 Per Hour Apply Job!