[Remote] Clerk, Remote Testing

Note: The job is a remote job and is open to candidates in USA. Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. The Remote Testing Clerk monitors test takers remotely using webcam and screen-sharing technology to ensure academic integrity, verify student identities, enforce testing rules, and provide basic technical support during examinations.

Responsibilities

• Monitor students using webcam and screen-sharing technology during remote testing to ensure compliance with testing protocols and prevent academic dishonesty
• Welcome test takers and explain testing procedures clearly
• Verify student identities and enforce testing rules to prevent cheating
• Document incidents and report irregularities
• Maintain detailed logs and collaborate with the proctoring team to refine proctoring processes
• Maintain security and confidentiality regarding student information and all aspects of testing in accordance with FERPA and established office procedures
• Provide basic technical support during examinations
• Perform opening and closing procedures

Skills

• High school diploma or equivalent
• One (1) year of related experience
• Understand and perform administrative and clerical procedures and systems, such as word processing, managing files and records, designing forms, and other office procedures and terminology
• Apply principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Basic principles of college-level administration
• Apply effective communication techniques and strategies
• Operate standard office equipment, including computers, telephones, copiers, and scanners
• Follow and apply knowledge of college policies and procedures
• Maintain schedules effectively
• Communication skills
• Adherence to confidentiality laws
• Perform word processing and spreadsheet tasks
• Ability to manage time effectively and prioritize tasks
• Demonstrate excellent organizational skills to handle multiple responsibilities
• Work independently and within a team
• Demonstrate attention to detail by maintaining high vigilance to monitor multiple test takers simultaneously and detect subtle rule violations
• Proficiency with computers, webcams, screen-sharing, and proctoring software
• Proficiency in the use of video conferencing tools such as Zoom
• Clear, professional verbal and written communication to provide instructions and handle escalations
• Create electronic presentations, information packages, and activity schedules
• Use a variety of spreadsheet, word processing, database, and presentation software, including Google Workspace Docs, Sheets, and Slides
• Associate degree

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