Helpdesk Intake Coordinator (IT)
Avalon Risk Management is a specialty insurance broker focused on risk management and insurance products for the international trade and logistics industry. They are seeking a Level 1 helpdesk teammate to join their IT department, responsible for capturing issues in the ticket system, handling phone calls, troubleshooting software issues, and supporting Windows OS computers.
Responsibilities
- Capture all issues accurately into our ticket system (e.g. Zendesk) and escalate to higher tiered support as needed
- Field phone calls via Avalon's help desk support numbers
- Handle minor software issues through troubleshooting or escalating to higher tiered support
- Maintain, configure, and support Windows OS computers
- Document support issues and their respective resolution
- Support Avalon office moves with set up of new services and equipment
- Other projects as needed
Skills
- Track record of tenacity and customer service
- PC competency
- Detail-oriented
- Ability to prioritize, meet deadlines, and stay organized
- Flexibility to handle special projects
- Excellent time management skills
- Ability to work well with a team and independently
- Desire to seek out solutions and help employees and clients
- Solid work ethic foundation
- Willingness to grow skills
- Ability to capture all issues accurately into ticket system (e.g. Zendesk)
- Ability to field phone calls via help desk support numbers
- Ability to handle minor software issues through troubleshooting or escalation
- Ability to maintain, configure, and support Windows OS computers
- Ability to document support issues and their respective resolution
- Ability to support office moves with setup of new services and equipment
- Willingness to share new ideas
- Very organized
- Willingness to learn new concepts and programs
- Proactive approach to supporting employees
Benefits
- Health, dental, and vision insurance
- 401(k)
- Tuition reimbursement
- Student debt assistance
- After an introductory training period, new hires are eligible for a hybrid in-office and work-from-home environment
Company Overview