Contract Servicer Balancing Analyst I (Contingent)

Rocket is a company looking for a Contract Servicer Balancing Analyst I to join their team. This role is responsible for ensuring the accuracy of reports and remittances from primary servicers, conducting complex research on various servicing issues, and acting as a liaison between investors and servicers.

Responsibilities

• Under strict deadlines and within established timeframes, reconcile complex reports received from primary servicers in accordance with Servicing Agreements and Departmental policy
• Act in the role of relationship manager to his/her counterparties for all reports assigned
• Complete research on difficult issues relating to servicer reporting, cash settlement issues, and servicer inquiries
• Research and correct servicing errors or discrepancies within established timeframes and ensure accurate information is sent to the trust and investors
• Point of contact for escalated servicer issues. Direct servicers in accordance with servicing requirements and instruct servicers on the resolution of issues
• Act as liaison between the investor and the servicer to answer all investor’s questions relating to monthly reporting
• Subject matter expert on department policy and procedures assigned by manager. Maintain and update policy and procedures based on latest industry requirements
• Ensure that all assigned primary servicers report and remit in accordance with timeframes established in the corresponding Servicing Agreements
• Ensure that cash receipts, servicer discrepancies and/or servicer billings are identified and cleared within established timeframes
• Prepare wires for distribution to servicers based on monthly reporting requirements
• Be active, reliable and visible part of your team and assist all members of the team to excel to the best of their ability. Be a positive example to all team members
• General knowledge of multiple departments within Master Servicing. May be assigned to assist other departments should the need arise
• May perform other related duties or ad hoc projects within the scope of responsibilities

Skills

• Bachelor's degree preferred and typically does not require previous professional level work experience
• High school diploma or state accepted equivalency is required with equivalent experience
• Mortgage and Financial Services experience a plus
• Proficiency with MS Office with particular emphasis on MS Word, Excel and PowerPoint
• Exposure to mortgage-specific software; accurate reporting with introduction to data analytics
• Possesses clear and professional verbal and written communication skills when used both internally and externally
• Effectively presents accurate information to varying audiences
• Demonstrated ability to work autonomously to perform required work assignments
• Ability to build strong relationships with team and manager
• Routine customer interaction that requires strong ability to build and manage relationships

Benefits

• Position may also be eligible for to enroll in contributory medical, dental, STD plans within first 30 days of employment with• •Contemporary Staffing Solutions• •

Company Overview