Chatbot Developer
Conversational AI Developer (Chatbot Developer) Position Overview Diverse Agile Solutions is seeking a talented and passionate Conversational AI Developer to play a key role in managing existing chatbot implementations while designing and delivering next-generation conversational AI experiences. This position bridges traditional Natural Language Understanding (NLU) platforms with modern Generative AI and agent-based architectures. The ideal candidate will possess deep technical expertise within the Microsoft conversational ecosystem, strong enterprise integration experience, and a passion for creating intuitive, human-centered digital experiences. This individual will help drive the evolution of our conversational platforms from traditional chatbot frameworks toward advanced AI agent solutions leveraging Microsoft AI technologies.
Key Responsibilities
Conversational AI Development Design, develop, test, deploy, and maintain enterprise-grade chatbots, virtual assistants, and AI-powered conversational agents. Manage the full development lifecycle, from requirements gathering and conversational design through production deployment and ongoing optimization. Build scalable and secure conversational solutions across web, mobile, and messaging platforms. Platform Architecture & Modernization Maintain and optimize existing Azure Bot Framework SDK v4 implementations. Contribute to architectural modernization initiatives involving Microsoft Copilot Studio, Azure AI Foundry, and agent-based frameworks. Evaluate emerging conversational AI technologies and recommend enhancements to existing platforms. Enterprise Systems Integration Design and implement integrations between conversational interfaces and enterprise applications using MuleSoft APIs and integration services. Connect chatbot solutions with backend systems such as: PeopleSoft Salesforce Knowledge Management Platforms Enterprise Databases and Services Develop secure APIs and middleware services supporting conversational workflows. Omnichannel Experience Management Create and manage dynamic conversational interfaces utilizing: Microsoft Adaptive Cards Knowledge Base Integrations Workflow Automation Tools Web and Mobile Chat Interfaces Deliver seamless user experiences across multiple communication channels. Live Agent Escalation & Case Management Implement intelligent escalation workflows from automated assistants to live support agents. Integrate conversational systems with Salesforce Live Chat and Salesforce Case Management solutions. Develop automated ticket creation, routing, and case management capabilities. AI, NLU & LLM Orchestration Develop hybrid AI solutions leveraging: Azure Conversational Language Understanding (CLU) Azure OpenAI Services GPT-based models Retrieval-Augmented Generation (RAG) patterns Design intent recognition, entity extraction, contextual memory, and fallback handling strategies. Optimize prompt engineering and AI orchestration workflows to improve response quality and user satisfaction. Analytics & Continuous Improvement Monitor chatbot performance metrics including: Containment Rates Intent Accuracy User Satisfaction Conversation Completion Rates Escalation Metrics Analyze conversation logs and user feedback to identify optimization opportunities. Implement improvements that enhance accuracy, reduce hallucinations, and improve overall user engagement. Collaboration & Stakeholder Engagement Collaborate closely with Product Owners, UX Designers, Business Analysts, Developers, and business stakeholders. Translate complex business requirements into effective conversational experiences. Communicate technical concepts and AI limitations clearly to both technical and non-technical audiences.
Required Qualifications
Technical Experience Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field (or equivalent professional experience). Minimum 3 years of experience developing software applications with a focus on: Conversational AI Chatbots NLP/NLU systems AI Assistants Generative AI Solutions Microsoft Conversational Technologies Strong hands-on experience with: Azure Bot Framework SDK v4 Waterfall Dialogs Middleware Development Conversation State Management Experience with or strong understanding of: Microsoft Copilot Studio Azure AI Foundry Agentic AI architectures Programming & Development Advanced proficiency in: C# .NET JavaScript Working knowledge of: HTML CSS REST APIs JSON-based integrations Enterprise Integration Experience integrating conversational solutions with enterprise systems through: MuleSoft Salesforce APIs PeopleSoft Other enterprise application platforms
Preferred Qualifications
Experience with Azure Cosmos DB for conversation state management and telemetry storage. Familiarity with: Azure Application Insights Power BI Data visualization and chatbot analytics platforms Experience implementing CI/CD pipelines for chatbot and AI deployments. Knowledge of: Azure DevOps GitHub Actions Automated Testing Frameworks Experience building Retrieval-Augmented Generation (RAG) solutions. Understanding of AI governance, responsible AI principles, and prompt engineering best practices. Experience supporting Higher Education, Government, Healthcare, or other large enterprise environments. Microsoft Azure certifications are highly desirable. Desired Skills Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Ability to work independently and collaboratively within Agile teams. Passion for innovation and emerging AI technologies. Strong customer-focused mindset and commitment to delivering exceptional user experiences. Why Join Diverse Agile Solutions? Cutting-Edge Innovation Work on transformative AI initiatives utilizing the latest advancements in Generative AI, Agentic AI, Microsoft Copilot technologies, and enterprise automation. Meaningful Impact Develop solutions that directly improve customer, employee, and stakeholder experiences while supporting high-volume business operations. Professional Growth Expand your expertise in: Generative AI Large Language Models (LLMs) AI Agent Frameworks Microsoft AI Technologies Enterprise Cloud Solutions Collaborative Culture Join a team of passionate professionals dedicated to innovation, continuous learning, and delivering exceptional results for our clients. Employment Information Job Title: Conversational AI Developer (Chatbot Developer) Employment Type: Full-Time Location: Remote / Hybrid (Based on Client Requirements) Travel: Minimal Work Authorization: Must be authorized to work in the United States Clearance: May be required depending on client engagement Equal Opportunity Employer Diverse Agile Solutions is an Equal Opportunity Employer committed to fostering an inclusive workplace where all employees are valued and respected. We celebrate diversity and are dedicated to creating an environment where everyone can thrive and contribute their unique perspectives. Interested candidates are encouraged to apply and join DAS in shaping the future of intelligent conversational experiences. Apply To This Job