Remote Social Media Customer Support Coordinator – Platform Distribution Operations at arenaflex
About arenaflex – Pioneering Entertainment & Media Distribution
arenaflex is a global leader in family‑focused entertainment, streaming, and media distribution. With a portfolio that spans iconic storytelling, live sports, and cutting‑edge digital experiences, arenaflex reaches audiences in more than 40 countries. Our mission is to create unforgettable moments that bring families together, whether through blockbuster movies, immersive theme‑park adventures, or next‑generation streaming services. As part of arenaflex’s Platform Distribution Operations, you will join a dynamic team that powers the delivery of premium content to millions of viewers worldwide.
Why This Role Matters
The Remote Social Media Customer Support Coordinator is a critical hub in arenaflex’s content‑distribution ecosystem. You will partner with internal product, legal, finance, and engineering teams to ensure that our media partners, advertisers, and fans receive seamless, timely, and accurate support across all social‑media channels. This role directly influences revenue growth, partner satisfaction, and the overall quality of the viewing experience.
Key Responsibilities
- Partner Collaboration: Work closely with business partners and cross‑functional teams to develop project plans, define timelines, and track milestones for content‑distribution initiatives.
- Onboarding & Enablement: Lead the onboarding of new distribution partners and support existing partners in expanding reach and driving revenue.
- Compliance & Reporting: Provide subject‑matter expertise on distribution, marketing, data, and pricing to ensure partner contracts meet arenaflex’s standards.
- Technical Support: Assist the distribution operations team with the delivery of linear, FAST (Free‑Ad‑Supported Television), audio, and VOD content across set‑top boxes, mobile, web, and emerging platforms.
- Rights Management: Support Rights Management initiatives, including rights verification and clearance for first‑run and third‑party content.
- Data Analysis & Forecasting: Collaborate with finance and analytics to develop revenue forecasts, performance dashboards, and strategic insights for partner negotiations.
- Documentation & Process Improvement: Maintain project trackers, specification documents, and standard operating procedures; identify opportunities to streamline workflows and improve efficiency.
- Live Event Coordination: Manage live‑event logistics such as outage monitoring, metadata approvals, and real‑time issue resolution.
- Contract Support: Assist legal and procurement teams during contract negotiations, ensuring that service and integration capabilities are clearly defined.
- Partner Portal Management: Curate and maintain B2B partner portals, ensuring accurate data entry and timely updates to partner‑facing systems.
- Cross‑Team Communication: Build strong relationships with product, engineering, content, legal, finance, and external vendors to foster collaboration and knowledge sharing.
- Team Culture: Contribute to an inclusive, transparent, and innovative team environment that values creativity, open communication, and continuous learning.
Essential Qualifications
- Bachelor’s degree from an accredited institution (any discipline).
- 2+ years of experience in social‑media support, partner operations, or a related field within the media & entertainment industry.
- Demonstrated ability to manage multiple short‑term projects while aligning with long‑term strategic goals.
- Exceptional written and verbal communication skills, with a talent for translating technical concepts into clear, actionable language for non‑technical stakeholders.
- Strong analytical mindset; comfortable working with data, spreadsheets, and basic reporting tools.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with project‑management platforms (e.g., Asana, Jira, Trello).
- High attention to detail, organizational rigor, and a proactive, ownership‑driven attitude.
- Willingness to travel occasionally and work flexible hours to support global partners and live events.
Preferred Qualifications & Skills
- Experience with content‑distribution platforms, streaming services, or digital rights management.
- Knowledge of SVOD, AVOD, FAST, and other OTT delivery models.
- Familiarity with CRM or partner‑portal systems (e.g., Salesforce, HubSpot).
- Exposure to contract negotiation processes and basic legal terminology.
- Ability to work effectively in a remote, distributed team environment.
- Multilingual capabilities or experience supporting international partners.
Core Competencies for Success
- Customer‑Centric Mindset: Prioritizing partner satisfaction and delivering exceptional service.
- Collaboration: Building bridges across diverse functional groups to achieve shared objectives.
- Problem‑Solving: Identifying root causes quickly and proposing innovative, scalable solutions.
- Adaptability: Thriving in a fast‑paced, ever‑changing media landscape.
- Integrity & Compliance: Upholding arenaflex’s standards for data privacy, rights management, and contractual obligations.
Career Growth & Learning Opportunities
arenaflex invests heavily in employee development. In this role, you will gain exposure to:
- Strategic partnership management across global media ecosystems.
- Advanced analytics and revenue‑forecasting techniques.
- Cutting‑edge streaming technology and content‑delivery architectures.
- Cross‑functional leadership experiences that prepare you for senior operations or product‑management roles.
We offer mentorship programs, tuition reimbursement, and access to industry conferences to help you stay ahead of trends and accelerate your career trajectory.
Work Environment & Culture at arenaflex
Our remote‑first philosophy empowers you to work from anywhere while staying connected through virtual collaboration tools, regular team huddles, and quarterly in‑person meet‑ups. arenaflex champions diversity, equity, and inclusion; every voice is heard, and ideas are judged on merit. We celebrate creativity, encourage curiosity, and provide a supportive environment where you can experiment, fail fast, and iterate.
Compensation, Perks & Benefits
- Competitive base salary ranging from $70,000 to $80,000 annually, commensurate with experience and location.
- Performance‑based bonuses and potential long‑term incentive awards.
- Comprehensive health, dental, and vision coverage.
- 401(k) plan with company match.
- Generous paid time off, parental leave, and flexible work schedules.
- Home‑office stipend, technology allowance, and wellness programs.
- Access to arenaflex’s entertainment catalog for personal enjoyment.
Application Process & Required Documents
To be considered, please prepare the following documents before submitting your application:
- Official degree certificate and transcripts.
- Resume highlighting relevant experience.
- Passport‑size photograph.
- Signature image (if required by the application portal).
Follow these steps to apply:
- Review the official job posting on the arenaflex careers page.
- Complete the online application form.
- Upload the required documents and your signature.
- Submit your application and await confirmation.
Join arenaflex – Shape the Future of Entertainment
If you are passionate about delivering world‑class social‑media support, love collaborating with global partners, and want to be part of a company that values storytelling, innovation, and inclusivity, we want to hear from you. Apply today and help arenaflex continue to enchant audiences around the globe.
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