Remote Member Services Representative – Payments & Digital Strategy – Customer Service & Financial Operations at arenaflex

About arenaflex – A Global Leader in Aviation and Financial Services

arenaflex is a world‑renowned airline and financial services organization that connects millions of passengers across more than 6,800 daily flights. Beyond the skies, arenaflex operates a thriving credit union that delivers innovative banking solutions to its members. Our mission is to create seamless travel experiences while empowering our employees to grow, innovate, and thrive in a supportive, inclusive environment. As a member of the arenaflex family, you will be part of a dynamic network that values diversity, continuous learning, and a commitment to excellence.

Position Overview

We are seeking a highly motivated Remote Member Services Representative to join the Payments and Digital Strategy team within the arenaflex Credit Union. This role is pivotal in handling daily transaction processing, account reconciliation, and member support activities. You will work remotely from Texas, USA, collaborating with internal partners, external vendors, and regulatory bodies to ensure accurate, compliant, and customer‑centric financial operations.

Key Responsibilities

• Perform end‑to‑end transaction processing, including ACH, wire transfers, remote deposit capture, mobile deposits, and ATM image‑based transactions.
• Balance daily, weekly, and monthly ledgers; prepare and post journal entries; and reconcile general ledger accounts to maintain financial integrity.
• Coordinate with internal departments, external vendors, the Federal Reserve Bank, and other financial institutions to resolve transaction exceptions and fraud inquiries.
• Assist members with inquiries related to deposits, withdrawals, loan payments, IRA transactions, and other banking services, delivering courteous and knowledgeable support.
• Review, approve, and audit remote deposit and mobile deposit images for compliance with NACHA and Federal banking regulations.
• Process stop payments, check batches, and manage overdue returns, ensuring timely and accurate posting.
• Research and verify incoming and outgoing wire transfer details, communicating clearly with members to explain processes and regulatory requirements.
• Maintain strict confidentiality and security of member data in accordance with the Bank Secrecy Act and other applicable regulations.
• Support cross‑training initiatives, stepping in to assist other team members during peak periods or when coverage is needed.
• Document all activities accurately in the system, providing audit trails for internal and external reviews.

Essential Qualifications

• Education: High school diploma or GED required; additional coursework in finance, accounting, or related fields is a plus.
• Experience: Minimum of 1‑2 years in a customer service or member services role, preferably within a banking or credit union environment.
• Technical Skills: Proficiency with Microsoft Office Suite (Word, Excel, Access, PowerPoint) and familiarity with banking platforms such as Episys or Symitar.
• Regulatory Knowledge: Understanding of NACHA rules, Federal Reserve regulations, and the Bank Secrecy Act.
• Analytical Ability: Strong numerical aptitude, capable of performing accurate calculations and data analysis under pressure.
• Communication: Excellent verbal and written communication skills; ability to explain complex financial concepts in plain language.
• Work Ethic: Ability to work extended hours when business needs dictate, while maintaining high performance and attendance.

Preferred Qualifications

• Previous experience in a credit union or banking environment, especially within payments processing.
• Hands‑on experience with ACH, wire, and remote deposit capture systems.
• Certification or coursework in compliance, anti‑money‑laundering (AML), or financial crime prevention.
• Demonstrated ability to multitask in a fast‑paced, deadline‑driven setting.
• Experience with cross‑functional collaboration and project support.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting member relationships.
• Detail Orientation: Meticulous attention to detail when reviewing transaction images, reconciling accounts, and documenting processes.
• Problem‑Solving: Ability to investigate discrepancies, identify root causes, and implement corrective actions swiftly.
• Team Collaboration: Comfortable working independently and as part of a remote team, sharing knowledge, and supporting peers.
• Technology Adaptability: Quick learner of new banking software, digital tools, and emerging fintech solutions.
• Compliance Focus: Commitment to upholding regulatory standards and internal policies without compromise.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a Remote Member Services Representative, you will have access to:

• Structured onboarding programs that cover arenaflex’s banking platforms, compliance frameworks, and customer service excellence.
• Continuous learning portals offering courses in advanced Excel, data analytics, fraud detection, and financial regulations.
• Mentorship from senior finance professionals who can guide you toward roles such as Senior Payments Analyst, Operations Manager, or Compliance Officer.
• Opportunities to participate in cross‑departmental projects, gaining exposure to strategic initiatives like digital transformation and automation.
• Eligibility for internal mobility programs, allowing you to explore positions across arenaflex’s airline, credit union, and corporate divisions.

Work Environment & Culture at arenaflex

Our remote workforce enjoys a flexible, results‑oriented culture that respects work‑life balance. arenaflex promotes an inclusive environment where diversity of thought and background fuels innovation. Key cultural pillars include:

• Collaboration: Regular virtual huddles, team‑building activities, and open communication channels keep remote employees connected.
• Innovation: Employees are encouraged to propose process improvements and leverage emerging technologies to enhance member experiences.
• Well‑Being: Comprehensive wellness programs, mental‑health resources, and employee assistance services support holistic health.
• Recognition: Performance‑based awards and peer‑recognition platforms celebrate achievements and milestones.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage ranging from $22 to $35, commensurate with experience and performance. In addition to base pay, you will receive a robust benefits package that includes:

• Travel Perks: Discounted airfare for you, immediate family, and friends on arenaflex’s extensive global network.
• Health Coverage: Medical, dental, vision, and prescription plans effective on day one, plus telehealth options and flexible spending accounts.
• Retirement Savings: 401(k) plan with company match after one year of service.
• Wellness Programs: Access to fitness subsidies, mental‑health counseling, and wellness challenges.
• Employee Assistance: Confidential support for personal or professional challenges, including pet insurance and travel discounts.
• Professional Development: Tuition reimbursement, certification assistance, and access to industry conferences.

Why Join arenaflex?

Choosing arenaflex means becoming part of a forward‑thinking organization that values your growth as much as its own. You will work on meaningful financial processes that directly impact members’ lives, while enjoying the freedom of a remote role that respects your personal schedule. Our commitment to diversity, equity, and inclusion ensures that every voice is heard and every employee has the opportunity to reach their full potential.

Application Process

If you are ready to embark on a rewarding career with arenaflex, we invite you to submit your application today. Please include a detailed resume and a cover letter highlighting your relevant experience, especially any background in payments processing, member service, or banking compliance. Our recruitment team will review your submission and contact you for the next steps.

Take the Next Step

Don’t miss the chance to join a global leader that blends aviation excellence with cutting‑edge financial services. Apply now and start your journey with arenaflex—where your career can soar as high as our flights.