[Remote] Scheduling Coordinator (Spanish Fluency preferred)

Note: The job is a remote job and is open to candidates in USA. A Stealth-mode AI Healthcare Startup is focused on enhancing the care experience in healthcare. They are seeking a Scheduling Coordinator to manage appointment scheduling and ensure effective communication between stakeholders, thereby improving patient care quality.

Responsibilities

• Coordinate complex appointment calendars while adhering to established service standards, ensuring all parties are informed and aligned
• Communicate professionally and empathetically via phone, email, and our digital platforms (in English and Spanish)
• Collect and confirm necessary information from external parties to schedule consults and follow-ups
• Escalate urgent scheduling needs or conflicts to the operations team
• Ensure all relevant documentation is updated accurately in our systems
• Identify workflow bottlenecks and suggest improvements to enhance efficiency
• Work closely with the operations team to ensure a seamless patient journey

Skills

• 1-3 years in a customer-facing role in a healthcare or startup environment
• Excellent communicator, both written and verbal, who can interact confidently with patients and professionals alike
• Enjoy problem-solving and untangling complex schedules
• Detail-oriented and committed to getting things right the first time
• Comfortable using modern digital tools and learning new software
• Can maintain professionalism and empathy during sensitive or high-stress interactions
• Interested in healthcare operations and want to contribute to an innovative, tech-forward team
• Dependable and organized, with strong time-management skills
• Communicate professionally and empathetically via phone, email, and our digital platforms (in English and Spanish)
• Prior experience in scheduling, care coordination, or administrative healthcare roles
• Familiarity with healthcare or legal terminology
• Exposure to tools like scheduling software, EHR systems, or CRM platforms
• Academic background or strong interest in healthcare, public health, or related fields

Company Overview