Patient Care Coordinator/Receptionist

Evolve Psychiatry is seeking a highly organized, detail-oriented, and experienced Medical Receptionist / Patient Scheduling Coordinator to join our growing team. This is a full-time remote position responsible for managing the schedules of more than 20 therapists and providers while providing exceptional customer service to our patients. This is a fast-paced role that requires strong multitasking abilities, excellent communication skills, and prior experience in behavioral health or medical scheduling. REQUIRED EXPERIENCE

• Candidates MUST have a minimum of 23 years of experience scheduling appointments for multiple therapists, counselors, psychiatrists, psychologists, or other healthcare providers.

This position manages the schedules of over 20 therapists and providers. Applicants without direct healthcare scheduling experience will not be considered. Responsibilities:

• Schedule, reschedule, and confirm appointments for 20+ therapists and providers
• Manage provider calendars and maintain schedule accuracy
• Answer incoming phone calls and respond to patient inquiries
• Monitor and respond to emails promptly and professionally
• Collect copays, outstanding balances, and payment information
• Contact patients regarding overdue balances
• Draft and send patient letters and documentation requests
• Process appointment cancellations and rescheduling requests
• Coordinate patient care and provider availability
• Confirmation calls

Qualifications

• Minimum 23 years of healthcare scheduling experience REQUIRED
• Experience scheduling for multiple providers REQUIRED
• Experience in psychiatry, therapy, behavioral health, or medical practices preferred
• Strong phone etiquette and customer service skills

Ideal Candidate The ideal candidate is proactive, highly organized, and thrives in a fast-paced healthcare setting. They can confidently manage complex provider schedules, communicate professionally with patients, and maintain a high level of accuracy while juggling multiple responsibilities throughout the day. Position Details

• FullTime Monday Friday 9AM5PM EST
• Remote
• MondayFriday
• $23$25/hour
• Benefits available after eligibility requirements are met

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