[Remote] Bilingual Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Canon Canada is a leading provider of digital imaging solutions, and they are seeking a Bilingual Customer Service Representative to support their customer inquiries. The role involves responding to calls and emails, maintaining records, and ensuring customer satisfaction through effective communication and problem resolution.
Responsibilities
- Respond to inbound calls and emails related to client inquiries, issues and concerns in a courteous and timely fashion by focusing on customer satisfaction
- Ensure issues are thoroughly investigated and determine appropriate action for resolution
- Maintain accurate records and documentation of changes to account information through the CCTS database
- Maintain knowledge and awareness of all company policies and procedures
- Follow all current departmental procedures, processes and methodologies
- Escalate any unresolved customer concerns to the Manager
- Assist on special projects as assigned by the Manager; Other duties as required
Skills
- Customer service / call center experience
- Bilingual (French & English)
- Exceptional customer service skills with a strong 'customer first' attitude
- Good organizational skills and strong time-management techniques
- Works well under pressure and in a fast-paced environment
- Display high ethics, character and commitment to business policies and decisions
- Display initiative in handling problems, be a team player and support changes
- Experience working in a customer service role
- Comfortable spending the majority of your day on the phone
- Basic computer skills
Benefits
- Comprehensive health coverage plan that includes medical, dental, and vision
- Life insurance, disability, and wellness programs
- Vacation, Paid Personal Time, and Sick days
- Matching RRSP contribution & Profit Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships, and more!
- Free Coffee and snacks
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
- Employee Appreciation Events
Company Overview