System Support I (3rd Shift)

There’s never been a better time to join TravelCenters of America! For 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services. Now a part of the bp family, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on... innovative alternative energy and sustainability initiatives. From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success. This environment offers endless career opportunities for those interested in sharing their ideas, growing with the company and shaping TA’s future. Job Summary A System Support technician is responsible for all aspects of support and technical assistance by addressing a wide variety of user issues including software problems, hardware failures and network issues. Duties and Responsibilities • Respond to end users quickly and accurately while delivering quality customer service by providing a single point of contact for reporting technical incidents or making inquiries. • Identify end user incidents then apply the proper troubleshooting so that the incident can be resolved on initial contact or escalate non-resolvable incidents accordingly. • Provide technical support in the resolution of customer incidents and inquires, in a pleasant, professional, and timely manner, which is beneficial to customers. • Record all activities relating to customer calls and attempts to resolve incidents or satisfy requests using available support tools and technologies, and for tracking incidents through resolution. • Coordinate repair efforts with hardware vendors when applicable. • Verify end users through proper channels to eliminate risk to the corporation. • Navigate several applications simultaneously. • Connect remotely to further gather information and resolve issues. • Regularly follow up on aging tickets assigned. • Flexibility in work schedule required to provide coverage, when needed. Qualifications • Associate degree in a technical discipline or 2-4 years of technical equivalent work experience • Strong Customer Service skills • Demonstrate a practical and data-driven approach to problem-solving • Self-motivated demonstrating superior technical ability • Working knowledge of MS Office and Office 365, Active Directory, Remote Connection software such as Bomgar and Cisco VPN • Ability to prioritize and manage multiple responsibilities that are time-sensitive With us, you’ll enjoy: • Competitive wages and annual bonus opportunity • Medical, dental, vision and life insurance • 401(k) with a company match • Paid vacation and holidays • Tuition reimbursement • A wide variety of discounts on technology, travel, food and fuel • Opportunity for growth and advancement with company paid training Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit https://www.ta-petro.com/careers/working-in-our-corporate-office Pay Range $18.00 - 24.00 per hour A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed. Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home. Individuals with a disability may request a reasonable accommodation related to our recruiting process. If you would like to request an accommodation related to the recruitment process, please email us at [email protected]. In your email, please include your first and last name, phone number, the position and location for which you are applying, and details pertaining to the accommodation request. Working Conditions / Physical Requirements In this role, the employee is continuously sitting and typing, frequently talking and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Standing, walking, bending over, and repetitive use of legs are done occasionally. All performed with or without a reasonable accommodation. Disclaimer This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason Apply Job!