Delivery Management Specialist

Ciklum is looking for a Delivery Management Specialist to join our team full-time in Ukraine. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role: As a Delivery Management Specialist, become a part of a cross-functional development team engineering experiences of tomorrow. Responsibilities: Managing the staffing process internally and with client's stakeholders: conducting DM calls, scheduling client interviews, keep updated hiring files Onboarding & Off-boarding process for the engineers Client Engagement and Communication Performance Management for assigned engineers Managing the process of promotions and relocation of engineers Monthly Billing Reports for the client Overtime and OOH support tracking, reporting and billing Invoicing process (70+ invoices per month) Client's Request for Service (RFS): process tracking, updating, preparation of responses and adjusting existing responses Monitoring of the time tracking on a daily basis Data Management and Tracking: internal and external files, HUB Maintaining the account's organizational structure on the Miro board, ensuring it reflects current team configurations and roles Providing the account leadership team with the timely support of all kind of reporting required either for the client and Ciklum internally Requirements: Agile Delivery / Project Coordination experience and strong commercial understanding, ideally within Managed Services and IT Outsourcing industry, minimum 1 year Understanding and practical experience with Agile approaches (Scrum, Kanban) Experience in managing multiple agile teams in projects up 7 FTE Ability to use basic techniques of Team management, Risk Management, Communication management, Change management, Time and task tracking, Reporting Ability to create and maintain project artefacts related to change management, quality assurance, project monitoring and control Ability to recognise, identify critical risks and work out a mitigation plan Ability to effectively prioritize and execute tasks in a high-pressure environment Ability to identify problems and provide/suggest possible solutions Ability to manage contractual terms and financial issues Ability to identify and manage stakeholders expectations Upper-intermediate level of spoken and written English What`s in it for you? Strong community: Work alongside top professionals in a friendly, open-door environment Growth focus: Take on large-scale projects with a global impact and expand your expertise Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations About us: At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. As one of Ukraine’s largest IT companies and a top employer recognized by Forbes, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future. Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum. #LI-NO1 Apply To This Job