Credit Services Specialist
Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. We realize that our greatest assets are our best-in-class associates, which is why we’re dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with Ferguson. Together, we can continue to lead the industry and help build our nation’s infrastructure from the ground up. Join our team today. Ferguson is currently seeking the right individual to fill an immediate need for a Credit Specialist. This role is approved to be fully remote and can be based anywhere in the United States.
Responsibilities
Responsible for handling a high volume of inbound calls with expectations of taking around 50 calls per standard shift Data Entry Work on simple, non-sensitive credit accounts, following guidelines established for the organization Specific responsibilities include receipt of customer payments, reconciling outstanding account balances, and preparation of periodic reports on accounts receivable and past due status Helps customers with questions/problems on their account Perform routine clerical support for functional groups performing simple calculations, and maintaining records and files following standard procedures with all work certified or checked by direct supervisor Approves order ticket releases for credit accounts on restriction May update and summarize receivables Notifies/resolves uncollected COD's and processes/resolves NSF checks Research/resolve credit card charge backs Processes payments for open customer accounts Identify the needs of customers and resolve issues All applicants must be highly detail oriented and have outstanding interpersonal skills
Qualifications
Credit experience of 1-3 years Ability to work 8am-5pm EST or CST Call center experience is a plus Ability to organize and prioritize work Effectively communicate in writing and verbally Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.) Ability to adjust work schedule in accordance with job objectives Must have strong and accurate data entry skills Perform basic math functions Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner. Ability to react well in a fast-paced environment & follow through on commitments. At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! #Li-Remote - Pay Range: - Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience. - $19.62 - $27.45- Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information Apply To This Job